Technical Architect Position

Job description
We are seeking a highly experienced ServiceNow Technical Architect to lead the design and implementation of best-in-class solutions. The ideal candidate will have a strong understanding of Salesforce Service Cloud and be able to leverage their expertise in workflow automation, customer service excellence, and enterprise-level architecture.

The successful candidate will maintain skills and certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows.

**Key Responsibilities:**

Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows.
Design and architect ServiceNow solutions that align with business needs and industry best practices, with a strong focus on service management, customer service, workflow automation, and user experience.
Partner with business stakeholders and executives to understand short-term and long-term business goals and priorities.
Proactively analyze current state and identify new options for improving ways of working to achieve/exceed business results.
Think big but start small.
Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
**Requirements:**

Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or ServiceNow (e.g., Certified System Administrator, Certified Application Developer) are required.
Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable Salesforce solutions.
Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals, Core Case Management Systems, Transactional Based Systems, Document Management Platforms, Data Warehouses, etc.