Technical Business Analyst |

Responsibilities

Responsibilities
• Working through the entire implementation lifecycle; from initial requirements workshops, configuration, testing and training.
• Focusing on customer engagement and end user experience, gather/elicit high quality business and technical requirements that will improve the effectiveness of our new IT services as well as identifying opportunities to design new solutions.
• Understanding how work types fit into wider Enterprise Architecture/hierarchy and supporting with recommendations for integration and data architectures.
• Configuration of business processes in the low code Case Management System inclusive of phase plans, forms, data, workflows, portal pages
• Work with the Dev/Product teams to design and implement enhanced features and widgets and ensure the deliverable meets exacting quality standards.
• Performing system analysis on software programs and applications.
• Reporting to Management and obtaining approval for system development projects.
• Support with effective embedding of new systems, processes, and ways of working within business operations and services, working alongside a dedicated Change and Training Team to define creation of materials.
• Ensuring system enhancements and updates are tested and remain compatible with existing processes and systems.
• Coordinate and support Document Technicians with complex document templates, data capture and data tagging to support workflow design.
• Support the Case Management System Manager design and embed guiding principles & methodologies that incorporate best practice such as design thinking, product management, data driven design and keeping things simple.
• Customer focused, proactive and passionate about improving the end user experience, acting as the voice of the customer, and taking ownership of getting to the root cause of a problem.
• Act as an ambassador for change, ensuring that all IT projects assess the impact on the customer. Be visible and present during project go-live and warranty periods.
• Support Product Owner or Subject Matter Expert to create and manage the prioritisation of the backlog / pipeline of investment requests by adhering to the governance framework for the services alongside key stakeholders and operational managers.
• Design feedback mechanisms that help identify trends and opportunities for continual improvement measuring usage and adoption as well as rationalising, standardising, streamlining, and simplifying services for the end user.
• Foster an environment that encourages openness, collaboration, and communication.

What will help you succeed in this role?

Main Function Of Job

Part of a team of world class customer focused business process, workflow & systems analysts in an international Legal Services business. You will be required to work with business users across the firmto identify requirements, analyse problems/opportunities with the view to designing and configuring digital legal processes and workflows on a new low-code SaaS Case Management System, part of new suite of high quality, fully integrated platforms in an exciting programme of Digital Transformation. Maximising the customers' experience & the effectiveness of DWFs new technology services, defining and driving best practice, productivity, and efficiencies.

Skills/Knowledge Required

Will ideally have at least 3 - 5 years demonstrable experience:
• Degree level qualifications and experience as a Business Analyst / Technical Business Analyst, capable of designing and delivering methodologies and solutions that best fit the strategic direction and culture of a business.
• Experience of successful end to end management of changes from understanding the needs of the customer right through to testing, implementation, and communications.
• Strong interpersonal, communication skills & a passion for user experience, with proven experience of building and developing excellent relationships with customers & service providers and strong stakeholder management skills.
• Agile methodology, especially scrum, prototyping, MVP, and the delivery of benefits in an iterative manner.
• Ability to plan and facilitate workshops with a range of technical and non-technical stakeholders, ensuring you can translate non-technical ideas into commercially focused IT solutions and ideas.
• Developing product visions, backlogs, and roadmaps & the rationalisation of services
• Working with projects where objectives are not always fully clarified from the outset or there are significant volumes of changes.
• Specialist knowledge of SharePoint, Case & Matter Management Systems (Share Do highly desirable) and 3e with a focus on the end user experience.
• Experience in applying business process mapping to low-code configuration environment.
• Ability to keep up with IT advancements.
• Exceptional communication skills toward facilitating the use of new software solutions.
• Test cases or manual testing.
• Test script writing.
• Work other Technical Business Analysts with their projects, business analyst practices and personal development.
• Drive to keep up to date with technical knowledge / industry developments.
• Flexible approach to working hours & travel to other offices.
• Ability to deliver documentation aimed for correct audience i.e., system/user/process.
• Source Code documentation.
• Insurance and/or Legal knowledge.

Desirable
• Delivering & using Legal Technology software solutions (SharePoint, Share Do, 3e)
• Business process modelling, workflow design and form automation.
• An understanding/experience of other IT activities including application development, configuration, IT Infrastructure, databases, service management.& change management.
• Quality Assurance & Testing
• Project Management
• Target operating models, value stream mapping and LEAN process improvement / six sigma

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

About Us

DWF is a global legal business that provides innovative and integrated legal solutions to clients across various sectors and regions. We are committed to delivering great digital experiences and creating a strong and positive relationship with our transformed technology team. To achieve this, we are putting together a new way to deliver support that leverages the latest technologies and best practices in the industry