Technical Content Writer

As a Technical Content Writer, you will play a crucial role in the companys communication strategy by translating complex technical information into clear, concise, and user-friendly documentation.

Experience

3+ yrs

Job Type

Full time

Location
Pune

Date Posted

Jan 31, 2024

ProMobi Technologies Pvt. Ltd.

Role Description:

The Technical Writer will play a crucial role in the companys communication strategy by translating complex technical information into clear, concise, and user-friendly documentation. The primary responsibility will be to create, edit, and maintain various types of technical content, including user manuals, online help guides, release notes, and product documentation. Close collaboration with subject matter experts, software developers, and product managers to gather information and ensure accuracy in documentation.

This is a full-time on-site role based out of our office in Viman Nagar, Pune, India.

Responsibilities:
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience, providing product insights in a simple language that sets our users up for success
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative approaches for improvement
Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organise and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralised storage
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Use screenshots, diagrams, animation, and charts that increase users understanding
Revise documents as new issues arise

Skill sets/Experience Required:
Proven ability to handle multiple projects simultaneously, with an eye for prioritisation
Firm understanding of the systems development life cycle (SDLC)
Previous software development experience is preferred
Experience using XML tools to create documentation
Proven ability to quickly learn and understand complex topics
Previous experience writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills, with a keen eye for detail
Experience working with engineering teams to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Degree:
Bachelors/Masters in Computer Science, Engineering or relevant field
Certification in technical communication from an accredited program

About ProMobi Technologies:

Our Products:

Scalefusion (formerly known as Mobilock Pro)

Scalefusion - our flagship product is a leading mobile device & endpoint management software helping businesses to secure and manage a fleet of mobile devices and diverse endpoints including smartphones, tablets, laptops, rugged devices, POS, and digital signages.

NuovoTeam

NuovoTeam is an all-in-one employee productivity and push to talk(PTT) app that facilitates employee productivity tracking, communication and collaboration across your workforce with its distinctive features,