Technical Helpdesk Representative
- Category: IT Engineer & Developer Jobs
- Location: Wellington, Wellington
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 25K to 28K
- Published on: 2025/07/05
Job description
The Company:
We are seeking customer service representatives with strong communication skills, rapport-building abilities, and a passion for problem-solving. Our client is a leader in global payment solutions.
The Role:
This is a temporary contract position with the opportunity to extend or go permanent. The role involves set shifts, so you'll know your schedule in advance.
Key Responsibilities:
Provide technical customer service over the phone
Troubleshoot technical issues with customers
Log incidents and manage support processes
Requirements:
Solid background in customer service or contact centres
Experience in a call centre environment (preferred)
Previous experience in a customer-focused role (essential)
Strong communication skills – both written and verbal
Excellent system skills and a confident understanding of technology
Problem-solving skills
Clear criminal history and credit check
NZ residency or citizenship
Working Environment:
Join a diverse, fun, and supportive environment with ongoing training. Early February start dates with 3 weeks of paid training. Central Wellington location in a modern office.
Related jobs
-
Devops Analytics Engineer
Job description Key Responsibilities You will engage with the business to understand their needs and requirements and translate them into technical capabilities. This includes system analysis and design work, providing ongoing support and optimizatio...
-
Cloud Support Engineer (Big Data / AI ML), Support Engineering
Job description Description In AWS Support (https://aws.amazon.com/premiumsupport/), every day will bring new and exciting challenges on the job. As you interact with leading engineers and customers around the world to build, troubleshoot, secure, an...
-
Simplified Chinese To English Translator- Robotics
Job description Editage, the flagship brand of CACTUS, provides translation services to help ESL (English-as-a-second-language) researchers communicate their science to the global scientific community. We are currently looking for skilled translators...