Technical Lead|Service Support| Chagne Management

Job Summary





Experience:
5 - 8 Years


Location:
Noida

Designation:
Technical Lead-Service Support- Chagne Management


Degree:
MBA

Educational Level:
Graduate/Bachelors


Industrial Type:
IT-Hardware & Networking


Functional Area:
IT Software - Other


Key Skills:
Change Management


Job Post Date:
Monday, July 3, 2024





Company Description





Our client is a banking software vendor and a major digital player. They have been supporting banks for 40 years. They have In-depth knowledge of the banking industry, banking customers, and innovative technologies. This triple focus enables them to build powerful and agile software solutions and to implement them through value-added use cases.




Job Description





Minimum Qualifications
5+ years of experience as Change Manager
ITIL V3/V4 foundation certification (Intermediate preferred)
Tertiary qualifications or relevant operational IT and business experience
Proven experience in an Operational / Service Management role
Proven experience and success in a Change Analyst role
Analytical, problem solving, and decision-making ability about assessing RFCs.
Hands on working experience in any ITSM tool.
Strong attention to detail.
Ability to prepare clear, concise, and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills and listening actively.
Ability to manage strong customer relationships.
Must be able to work without daily management supervision.
Should be comfortable working during UK business hours.
Preferred Qualifications
Good understanding of Release, Configuration, Incident, and Problem processes
Proven experience in leading and influencing teams of managers, customers and vendors that work as partners to achieve and deliver timely and cost-effective business focused solutions.
Evidence of well-developed adaptive problem-solving skills that can be applied in a broad or generally defined environment.
Up to date knowledge across emerging technologies and IT best practices

What you will do:
Developing and implementing and improving change management policies and procedures
Defining the change categories, procedure to handle various types of changes.
Ensure appropriate risk assessment is undertaken for each change dependent upon the potential impact and likelihood of failure to minimize.
Disruption and downtime to the IT environment and unnecessary administrative overhead is minimized.
Responsible for ensuring change requests are managed from initiation through to implementation, including ensuring that they are properly documented, reviewed, and approved.
Chairing the Change Advisory Board meetings, document meeting minutes, and distribute updates across stakeholders.
After consideration at the CAB authorize acceptable changes.
Work closely with the Service Desk to ensure any changes to IT services are properly documented and communicated to end-users.
Coordinate with Incident Manager and Service Desk to ensure that any changes that are made do not adversely impact incident management.
Proactively identify candidates for Standard Changes and ensure Standard Changes are appropriately documented and created to improve efficiency of the process and reduce unnecessary overheads.
Perform Post Implementation Reviews (PIR) on Closed Changes and publish Weekly/Monthly Change Audit reports, ensuring any lessons learned from PIR’s are implemented.
Agree, Report and Manage all Change Management related KPI’s such as the number of changes, success rate, and compliance with policies and procedures.
Responsible for monitoring and reporting on the effectiveness of the Change Management process, design appropriate metrics for reporting on key performance and quality indicators in relation to Change Management
Ensure that all relevant stakeholders/Customers/End users are given appropriate information on forward schedule of changes or Change freezes.
Ensure the Change Management process interfaces with the Service Desk, Incident, Problem, and Knowledge Management processes in an efficient and effective manner.
Examine potential areas for service improvement and raise proposals with senior IT management