Technical Manager Customer Facing (Managed File Transfer)

Job Summary:

The position is responsible for being a deep subject matter expert and performing activities required for the support of secured IT infrastructure, its administration and documentation of Managed File Transfer environment its setups, support of file transfer and connection failures primarily leveraging the Axway Secure Transport solution. The role combines technical expertise, leadership skills, and customer interaction to ensure the seamless operation of secure file transfer services for our clients.

Key Responsibilities

1. Team Leadership
• Lead, mentor, and manage a team of MFT engineers.
• Assign tasks, monitor progress, and ensure team members adhere to best practices and operational standards.

2. Technical Management
• Axway Secure Transport Solution Administration (Account setup, transfer sites, routes, file tracking, credentials, certificate management). Ensure system availability, scalability, and security for critical file transfer processes.
• Troubleshoot and resolve technical issues including file transfer failures, connection issues and server operations working closely with the team and other stakeholders.
• Documentation of implementations (New, Modify, & Decommission)
• Manage work direction, lead and influence, mentor, and provide feedback to others within team
• Oversee execution of key strategic initiatives
• Create and conduct logical design based on architectural reviews
• Serve as collaborate pivot point between the engineers and management
• Knowledge and capabilities around PCI-DSS related processes for data handling
• Other duties as assigned

3. Customer Engagement
• Act as the primary technical point of contact for clients regarding MFT services.
• Collaborate with clients to understand their business needs and provide tailored MFT solutions.
• Ensure timely and effective communication regarding incidents, updates, and enhancements.

4. Compliance and Security
• Ensure compliance with industry regulations and security standards, such as GDPR, HIPAA, and PCI DSS.
• Conduct regular audits, risk assessments, and vulnerability management.

Qualifications and Skills

Education: Bachelor s degree in computer science, Information Technology, or a related field.

Technical Skills:
• Proficiency in Axway Secure Transport configuration, administration, and troubleshooting.
• Strong understanding of protocols such as SFTP, FTP, HTTPS, AS2, and APIs.
• Knowledge of system integrations and scripting (e.g., Python, Shell).
• Experience in ITIL processes for incident, change, and problem management using ServiceNow.
• Experience in Axway Secure Transport*, Axway Sentinel
• Experience with enterprise server clusters
• Linux capabilities
• Familiarity with SSL/SSH Certificates, SSH Cypher/Algorithms and PGP encryption
• Familiarity with RESTful API calls and scripting
• Experience working in environment with regulatory compliance requirements (HIPAA, PCI, etc.)
• Understanding of security implications of domain

Preferred Qualifications
• Certification in Axway Secure Transport or related technologies.
• ITIL Foundations Certification