Technical Officer - cheese

Skooltag


Senior Technical Support Specialist
Skooltag • Mumbai, Maharashtra • via LinkedIn
12 hours ago
Full–time
No Degree Mentioned
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Job description
"Looking for immediate joiners only"

Designation: Technical Support - L3

Experience: 8-12 years

Location: Andheri, Mumbai

Work Mode: Work from office

Notice period: Immediate joiner

Interview Mode: Virtual + F2F round

Roles & Responsibility:

I. Handling Technical Support Calls & Tickets

II. Resolving issues - Remote Access, Phone Support, etc.

III. Performing Installation & Configuration of IceWarp, MySQL, SSL, Linux & Windows Server OS

IV. Monitoring Servers (IceWarp, MySQL, etc)

V. Performing Migration

VI. Handling Presales queries (L1/L2)

VII. Handling important/urgent calls during non-office hours

VIII. Providing Support during Emergency as required (Off hours)

IX. Should Handle atleast 30 Tickets per month when in support role

X. Should handle atleast 4 implementations in a month

XI. Handle escalation from Customer (as per escalation matrix)

Key skills: Messaging Administrator, Windows server, Linux server, System Administrator

Knowledge Required:

a) Administration of Windows

b) Administration of Linux (CentOS, Debian, Ubuntu)

c) Network level skills

d) Email protocols (SMTP, POP3, IMAP)

e) MS SQL Server, MySQL Server (Installation, configuration, fine tune,

backup restore, query execution, troubleshooting)

f) Experience with Active Directory and LDAP.

g) Experience with the administration of mail server MS Exchange/Lotus Domino/Postmaster/Zimbra/MDaemon

h) Virtualization (VMWare, HyperV)

i) Knowledge in SSL Certificates

j) Knowledge of helpdesk/ticketing system (Kayako/Zendesk)

k) Technical understanding (Systems, Database, Networks)

l) Very Good communications skills - English, written & spoken

m) High customer orientation, communication strength, team ability

n) Self-initiative / motivation / willingness to learn

o) 5+ years of experience in the same domain
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Dlecta Foods


Technical Officer - cheese
Dlecta Foods • Mumbai, Maharashtra • via LinkedIn
21 hours ago
Full–time
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Job description
Company Description

Dlecta Foods is committed to bringing the best quality cheese and bakery ingredients to customers in over 120 cities through modern trade stores, online delivery, and distributors.

Role Description

This is a full-time on-site role for a Shift Officer - Cheese at Dlecta Foods located in Mumbai. The Shift Officer will be responsible for day-to-day tasks related to technical support, customer service, and utilizing laboratory skills to ensure the quality of cheese products.

Total Vacancy- 4 Nos.
• handling of Process of cheese
• Taking care of hygiene condition
• Regular maintains the ISO & HACCP records & documentation
• Taking approval from store for upcoming raw materials
• Responsible for stock of Cured materials.
• Looking after production activity within the plant.
• Keeping record of Processing and packaging.
• Bachelor's degree in Food Technology or related field

Industry Type: Food Processing (Dairy)

Department: Production, Manufacturing & Engineering

Employment Type: Full Time, Permanent

Location: Khalapur, Raigad, Maharashtra