Technical Onsite Support Executive

WovVTech* is hiring *Technical Onsite support executive-Bangalore*

About *WovVTech*

*WovV Technologies*, Global Business Productivity SaaS company.

WovVTechs suite of products are now empowering users across 3000 locations in 50 countries to digitize their operations, get real time decision driven analytics and improve productivity.
It counts global fortune 500 companies as its customers for SaaS products and technology services.
It is amongst Top 20 Global SaaS startups recognized by CIO Review in 2020 and Top 10 Best SaaS companies in India, as recognized by CEO Insights.
Website : https://wovvtech.com/

*INDUSTRYWIRED Article Updated* : July 12, 2021 : https://industrywired.com/wovv-technologies-enabling-top-notch-digital-transformations-through-avant-garde-saas-products-and-technology-services/

*Experience* : 1-3 Years (Fresher’s can apply as well)
*Location: * Bangalore

*Detailed Requirement*

Preferable - Experience with Point of Sales (POS) systems / applications.
Understanding of Helpdesk Store Support / proven track record and ability to supervise.
Querying / SQL language is a big plus.
Understanding of Store Infrastructure (basic or advanced)
Excellent, effective communication: Email and Phone
Experience in providing support as helpdesk for Software / Hardware / Networking domain
Min 1 years of experience in POS Training / implementation and/or support roles.
Experience of traditional and/or cloud based PoS in India is required (eg: Go Frugal, Petpooja, Posist, Navision, HDPoS, etc. )
Able to help customer in entire installation process to go-live
Courteous and professional phone manners, demeanor and attitude are essential.
Excellent organizational, and customer service skills
Able to multi-task in a fast-paced environment/set priorities within time constraints.
Must be willing to work variable hours and on a rotating basis for on-call 24x7 customer support.
Occasional travel may be required for onsite installations.
Strong PC and system navigation skills, specifically in a cloud-based environment.
Knowledge of databases and network environments is a plus.
Previous customer service or support and/or basic technical experience required.
Excellent verbal and written communication skills and interpersonal skills required.
Outstanding ability to clearly and tactfully articulate problems and resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, video calls, zoom call, written communication and in person.
The ability to work independently when needed - as well as with multiple internal teams

Job Type: Full-time

Salary: From ₹17,000.00 per month

Schedule:

Day shift

Education:

Bachelor's (Preferred)

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