Technical Sales Support Engineer

Company Description

With over 25+ years of excellence and innovative breakthroughs, PCB Power Market ( www.pcbpower.com) has come a long way to become one of India’s leading PCB designers, manufacturers and assemblers today. Our focus on high-quality and economically viable systems combined with unmatched consistency has made us the firm of choice throughout India. Our customers rely on us for their requirements in research & development, aerospace & defence, automotive, railways, medical, educational, telecommunication, industrial electronics and other critical areas of development.

Role Description

The Technical Sales Support Team is the face and voice of the company as they drive all kinds of interactions with leads and new & existing customers across the country for all our services and products. The goal of the team is to make every customer interaction count.

Qualifications
• Any UG Graduation (Electronics & Communication / Electrical / Electronic degree is a Plus)
• Technical Sales, Sales Operations, and Technical Sales Support skills
• Experience in providing Technical Support to customers
• Analytical skills to identify and provide technical solutions to meet customer needs
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work collaboratively in a team environment
• Experience in the electronics or manufacturing industry is a plus
• Bachelor's degree in Electrical, Electronics, Mechanical, or related field

Years of Experience :- 0 – 3 Years. Experience of 1-3 years as Sales / Sales Support Executive / Back Office is a plus

Location :- Ahmedabad

Job Responsibilities
• Provide Pre-sales technical assistance, services and products education.
• Work on sales support services and provide technical and commercial back up as required.
• Support marketing activities by attending trade shows, conferences and other marketing events.
• Generate and process new sales leads, inquiries and purchase orders as necessary.
• Answer Emails, Phone calls and chats from customers and deal with queries as they arise.
• Follow up with customers to make sure that they are satisfied with a particular product or service.
• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary.
• Deal with any customer complaints and resolves the issue as necessary
• Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery
• Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Take the extra mile to engage the customer