Technical Solution Architect | Service Now

The Technical Architect is a key position that reports to the Principal Architect in the IT-Ops department at Prodapt. The role is responsible for designing business processes as per customer needs, strategizing cloud architecture and migration, and upholding Prodapt's winning values and contributing to the company's vision.

Responsibilities

Roles and Responsibilities
• Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.
• Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.
• Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
• Extensive experience of working with ServiceNow glide objects such as GlideRecords , GlideSystem , GlideAggregate , GlideAjax etc.
• Facilitate roll out of new applications and modules in ServiceNow
• Identify system deficiencies, recommend solutions as a trusted advisor to clients
• Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across development, testing and production environments
• Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Flexible and has the ability to manage multiple projects concurrently
• Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
• Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
• Understanding of Agile based approach to software development (SCRUM experience a plus)
• Ability to work remotely and largely unsupervised, and to deliver to written requirements
• Effective communication skills via verbal and non-verbal methods
• Strong attention to detail
• Problem solving ability
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Effectively manage and execute high level tasks assigned via 'stories'
• Assists junior analysts through project(s) lifecycles
• Manages work against an often-demanding timeline
• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Requirements
• A Bachelor's degree in any field, with a desired MSc/BE/Masters with
• In-depth understanding of Telecom (eTOM, TAM, SID frameworks)
• OSS/BSS business process, Telecom Domain expertise good to have but not mandatory.
• specialization in IT/Computer Science
• A minimum of 10-15 years of work experience
• Experience working in multi-channel delivery projects
• ServiceNow ITSM, ITOM and other modules expertise in ServiceNow