Technical Solutions Engineer

This Global Role will focus on delivering and maintaining the Sales Demo Environments to both internal and channel Pre-Sales resources. They will also be responsible for front line support to these resources for both technical and non-technical topics including, but not limited to server maintenance and performance, application solutions and ISV (Independent Software Vendors / Partner Solutions) integrations and troubleshooting. This resource will also support Sales and Pre-Sales through the creation of documentation, training guides and FAQs for new functionality. Finally, a deep understanding of the underlying architecture, toolset and technical solutions to assist in sales demonstrations for these topics.

Key Responsibilities

Upgrade, maintain and optimize Sales Demo Image
Applying upgrades, updates, ISV (Independent Software Vendors / Partner Solutions) and Integrations, and hot fixes.
Testing Sales Demo Image
Ensuring upgrades, updates and hot fixes are working as intended as is the rest of the demo environment.
Demo Image Handover
Working with internal and channel pre-sales resources to ensure they understand the demo image, changes, additions and optimization recommendations.
Demo Image Support and Troubleshooting
Frontline support for questions, challenges and issues arising from Pre-Sales resources.
Technical – performance, errors, security and access
Application Solutions – integrations, demo data and workflows
Technical Product Architecture and Solution Demonstrations
Understand, articulate and demonstrate underlying architecture and design to prospects and customers
Understand, articulate and demonstrate technical solutions such as custom form building, workflow design and creation, report writing and other technical solutions
Technical Demonstration Solutions Support
Assist the Pre-Sales Teams in using the SYSPRO Solution Toolsets to create Proof of Concepts for sales demonstrations
Technical and Non-Technical Documentation and Training for new solutions
Assist with creation of new solution guides for Sales and Pre-Sales Enablement
Creation and Testing of demo data and workflows applicable to new functionality
Understand thoroughly the software and value chain - including design, process and implementation

Documenting solutions in precise detail, while also being able to summarize it in a brief presentation.

Responsible for being a brand and product ambassador in your area of specialization and focus

Build rapport with clients, from C-level executives and managers to the support staff, all of whom will often need to buy in to your recommendations before these recommendations can be implemented

Skills, Knowledge and Expertise

Requires a Degree or Diploma in a business-related course/program
Minimum of 5 years’ experience in the ERP industry with strong background in providing business solutions
Technical Demonstration and Documentation Experience
Certified SYSPRO Professional: Administration or Certified SYSPRO Consultant: Power Tailoring Developer (or equivalent).
Experience and understanding of: Azure – 1 Tier, SQL Database, C#
Cloud architecture and deployment models
Experience with technical toolsets (no-code or low-code application builders) behind ERP or comparable solutions.
Preferred – SYSPRO Power Tailoring knowledge which includes ability to customize menus, applications, languages using built in tools as well as basic C#.
Preferred – SYSPRO Administration features including security, configuration, customization and troubleshooting.
Server Management and Maintenance
Experience in Technical Pre-Sales Role
Understanding of Manufacturing and Distribution Solutions
Writing Technical and Non-Technical training guides, work instructions and demo flows

Benefits

We offer a career in an exciting industry, an opportunity to work in a fun environment with some really smart people, and great employee benefits! When you work at SYSPRO, it’s more than just a job. You are part of a global force that uses innovation to enhance the way businesses operate. And we have fun doing it.

We promote flexible hybrid work-from-home / remote work options and ensure opportunities for professional development and growth. Here are some of the benefits offered:
Vacation: In addition to statutory holidays, you shall be eligible to Fifteen (15) days’ vacation during each 12-month period of continuous employment. In addition, we offer 1 paid volunteer day off to make a difference in your community.
Reimbursement of up to $500 each per eligible paramedical service.
Employee and Family Assistance program for mental health and holistic wellbeing.
Life insurance including accidental death & dismemberment, long-term disability, extended health care, and dental coverage.
SYSPRO Canada Retirement Savings Plan (RRSP): The SYSPRO Canada Retirement Savings Plan is a group RRSP plan for employees whereby SYSPRO Canada will match contributions up to a threshold after the first year of service to the company and increases as the number of years of service increases.
Training & Education: SYSPRO Software Ltd. supports personal development through education and training.

About SYSPRO
SYSPRO is a leading, global Enterprise Resource Planning software provider that was established in 1+78. SYSPRO specializes in key manufacturing and distribution industries. With a strong commitment to channel partner growth and offices in the United States, Canada, Africa, the UK, Asia, and Australasia, SYSPRO customers are backed by a team of global experts who drive maximum value out of IT systems and business solutions. When you work at SYSPRO, it’s more than just a job. You are part of a global force that uses innovation to enhance the way businesses operate. And we have fun doing it.