Technical Support Engineer | IT Helpdesk Analyst | Service Desk Technician

Job description
Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician is required to provide first line and second line technical user support covering hardware and software applications for a well-established company based in Central London.

SALARY: Negotiable

LOCATION: Hybrid with up to 3 Days per Week in the Central London Office (WC1B)

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician who has experience providing first line and second line support for hardware and software applications.

Working as a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician you will play an integral role in providing high-quality 1st and 2nd Line support to both internal team members and external customers.

As a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician you will manage helpdesk tickets, ensure seamless device deployment and configuration, and support of the company’s bespoke software platforms and applications.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician include:
• Manage and respond to helpdesk tickets through the Halo platform, maintaining an organised and timely workflow to support end-users
• Deploy and configure devices using Microsoft Intune and Autopilot, ensuring systems are prepared and secure for new users
• Administer Entra Active Directory, ensuring users have appropriate access and permissions for seamless operations
• Provide ongoing support for the company’s bespoke software, ensuring high system performance, security, and user satisfaction
• Collaborate with team members to maintain an optimised, secure IT environment that aligns with organisational goals

CANDIDATE REQUIREMENTS
• Proven experience in helpdesk support and device management
• Knowledge of Microsoft Intune, Autopilot, and Entra Active Directory
• Excellent communication skills to effectively engage with both technical and non-technical users
• A proactive and collaborative approach to problem-solving in a team-driven environment
• Experience with bespoke software support is a plus

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12827

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