Technical Support Engineer |Web Hosting|
- Category: Web / Graphic Design Jobs
- Location: Rajkot, Gujarat
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 20K to 27K
- Published on: 2025/09/20
Job Summary
We are looking for candidates who can respond to customer support requests within defined Service Level Agreement times. Candidates should be able to determine issue type, check known error database for solution, and escalate if necessary. Candidate will be responsible for monitoring, and test services for reliability and issue remediation. They should be able to monitor server backups and resolve backup related issues.
Tasks and Responsibilities -
Monitor & review server backups (R1Soft CDP).
Process customer orders and provisoning VPS Servers & Dedicated Servers.
Candidates need to answer helpdesk tickets & live chat to assist clients encountering problems with their dedicated servers / shared hosting / VPS Hosting.
You should be dynamic to collect information about service incidents and search known error database. Provide remediation & escalate as necessary.
Respond to incoming abuse reports and notify clients or provide basic investigation of abuse source as determined by service level.
Schedule and apply software and Operating System patches and updates as directed.
Assist with provisioning tasks as directed by supervisor.
Qualification and Experience
We're primarily focused on Windows Hosting and we need people with the following qualification and experience:
Any graduate/post-graduate with degree/diploma in Information Technology or Computer Engineering. People with other qualification with IT certification or IT experience may also apply.
Experience : Freshers OR experience between 1 to 3 years in any branch of IT or Computer or Linux/Windows server management
He must be good at English writing. Spoken ability is not required.
Job Type: Full-time
Education:
Bachelor's (Required)
Language:
English (Required
Related jobs
-
Fashion Designer
• Managing design process from conception through to final styling. • Conducting market research to identify new trends, fabrics and techniques, and seeking design inspiration. • Collaborating with team members to select seasonal themes, make edits t...
-
Senior Angular Developer
Job description:- • Design and develop user interfaces for a rich user experience • Write tested and documented code in HTML, JavaScript, TypeScript, and CSS • Write clean, efficient, and well-optimized code. • Main duties will include creating modul...
-
PHP Developer
Experience required- 1 to 3yrs Location- Rajkot (On site) • Write clean, well-designed code using best software development practices. • Developing and maintaining dynamic websites and web applications. • Troubleshoot and test core product software t...