Technical Support Executive
- Category: Fresher Jobs
- Location: Pune, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 21K to 31K
- Published on: 2025/09/21
Designation: Technical Support Executive
Location: Pune
Technical Support Executive Responsibilities :
1. Diagnose and troubleshoot technical issues.
2. Ask customers targeted questions to quickly understand the root of the problem.
3. Coordinate with product team to find resolution for the issue.
5. Communicate with client using phone / email / chat and ensure issue resolution .
6. Escalate unresolved issues to appropriate internal teams (e.g. product team).
7. Provide prompt and accurate feedback to customers.
8. Assist in Product/Software testing in In-house/On-site.
+. Manage multiple incoming phone calls at a time from customers.
10. Prioritize and manage several open issues at one time.
11. Document technical knowledge in the form of notes and manuals.
Technical Support Executive Requirements :
1. Candidates having Computer technical background with at least a graduate can apply.
2. Freshers / Candidates having 2 – 3 years of experience can apply.
3. Candidates must have good communication and articulation skills.
Please send your CV to [email protected]
Related jobs
-
Angular Developer - Fresher
Job Description : Primary focus will be to implement a complete user interface in the form of a mobile and desktop web app, with a focus on performance. Main duties will include creating modules and components and coupling them together into a functi...
-
Front Desk Receptionist
Greet and welcome guests/visitors as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery a...
-
Process Executive
Process analysis: Analyzing existing processes and identifying areas for improvement Process documentation: Developing process documentation and flow charts Training: Training staff on new processes and systems Performance monitoring: Monitoring proc...