Technical Support Executive

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Chargebee


Account Executive - North America
Chargebee • Jaipur, Rajasthan • via Talent.com
8 hours ago
Full–time
No Degree Mentioned
Apply on Talent.com
Job description
What you’ll do :
• Navigate product - and sales related inquiries - Demo webinar sign-ups, product sign-ups (PQL), book a demo (custom)
• help remove any technical barrier for the prospect to increase engagement with the software educate the users on the nuances of the product to unlock value
• Drive engagement with prospects and customers through - webinars, email support, demo calls
• Upon activation, perform group onboarding consultations to increase user adoption to go-live and start processing
• Build relationships and rapport with users and customers, be their go-to-person for anything technical related queries
• Collaborate with sales engineers for complex use-cases and with product and engineering teams to provide feedback that shall help optimize the customer experience
• Develop strong sales and product knowledge

Who you are :
• 5+ years of experience in client facing roles
• Good problem solving skills ability to simplify complex problems and provide solution to the customers
• Curious by nature and bring a growth mindset to work every day
• Detail oriented, organized, and empathetic by nature and are willing to step into

Qualifications
• 5+ years of exp in SAAS Sales
• Experience of carrying quota of USD 600K (OR) having closed at least USD 500K
• Past outbound experience - running email cadences, cold calls, generating own pipeline in addition to inbound deals
• MEDDPICC / SPIN are good to have, else have the right attitude to learn new sales practices.
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Studybase


Technical Support Executive
Studybase • Jaipur, Rajasthan • via Indeed
7 hours ago
Full–time
Apply on Indeed
Job description
Join the Excitement of Our Rapidly Growing tech company! Apply Today!

Do you thrive among brilliant minds who share a profound passion for their work? Are you eager to make a significant impact, knowing your contributions will reach millions? Are you on the top of your game? If your answer to most of these questions is a resounding yes, then you’re in the right place.

We offer Competitive-Compensation, Stability, Work-Life Balance, Team Dinners/Offsite, and Professional Development Opportunities. If you’re ready to be part of something big, seize the opportunity and apply today.

Technical Support Executive

Studybase is looking for experienced Tech support to join our team. You will be responsible for creating reports, designing and training customers. Your main goal for this role will be to deliver reports on time to customers. In addition to this, you should have good technical skills with the ability to complete the required tasks.

Responsibilities
• Provide customer support for technical inquiries by phone,email and online chat.
• Troubleshoot technical issues and recommend solutions
• Manage customer accounts
• Respond to customer inquiries in a timely manner
• collaborate with support staff to ensure excellent customer service
• Provide feedback to management on customer satisfaction

Qualifications: Btech

Experience: 1-3 years of experience

Job Types: Full-time, Regular / Permanent