Technical Support Executive | BPO

Company Description

Job description

WFO - 24X7 Shifts
• Key Responsibilities:

-Provide timely and accurate technical support via phone, email, or chat to Adobe software users.

-Troubleshoot and resolve technical issues related to Adobe products, including software installation, configuration, and functionality.

-Maintain a deep understanding of Adobe software products, features, updates, and compatibility requirements.

-Document customer interactions, technical solutions, and troubleshooting steps in the support ticketing system for future reference.

-Ensure adherence to service level agreements (SLAs) and quality standards in all customer interactions.

-Escalate complex technical issues to the appropriate level of support within the organization, ensuring timely resolution.

-Educate customers on best practices, tips, and tricks for optimizing their use of Adobe software products.

-Stay updated on industry trends, new Adobe software releases, and emerging technologies to enhance technical knowledge and skills.
• Requirements:

- Any Graduate can apply. Bachelor's degree in Computer Science, Information Technology, or related field preferred.

- Previous experience in technical support or customer service roles, preferably in a BPO environment.

- Proficiency in Adobe software products such as Adobe Creative Cloud, Acrobat, and Photoshop is preferred.

- Strong troubleshooting and problem-solving skills with attention to detail.

- Excellent communication skills, both verbal and written.

- Ability to work independently and collaboratively in a fast-paced environment.

- Flexibility to work in rotating shifts, including evenings, weekends, and holidays.

Role: Technical Support - Voice / Blended

Industry Type: BPO / Call Centre

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

LAN TroubleshootingTechnical SupportHardwareWindows TroubleshootingOs Troubleshooting
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