Technical Support in Hyderabad
- Category: Operator & Technician Jobs
- Location: Hyderabad, Telangana
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 22K to 32K
- Published on: 2025/09/21
Key Responsibilities
• Provide timely and effective technical support to customers via phone, email, or chat.
• Diagnose and resolve technical issues related to software, hardware, and network systems.
• Maintain detailed records of customer interactions, including issues reported, troubleshooting steps taken, and resolutions provided.
• Contribute to the creation and maintenance of a comprehensive knowledge base by documenting common issues and solutions.
• Stay updated with the latest product developments, features, and updates to provide accurate and relevant information to customers.
• Escalate complex issues to higher-level support or specialized teams when necessary
• Assist customers in understanding and effectively using the company's products or services.
• Gather and relay customer feedback to the development and product teams for continuous improvement.
About Company: Wilco Solutions was founded in 2010(Converted to Wilco Solutions IT Pvt Ltd in 2014) and headquartered in Hyderabad, TG, INDIA. We offer a variety of IT support solutions as well as we have a feature-rich hospital information manager that provides end-to-end solutions across all levels of management
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