Technical Support Specialist

Roles & Responsibility:

I. Handling Technical Support Calls & Tickets

II. Resolving issues - Remote Access, Phone Support, etc.

III. Performing Installation & Configuration of IceWarp, MySQL, SSL, Linux & Windows Server OS

IV. Monitoring Servers (IceWarp, MySQL, etc)

V. Performing Migration

VI. Handling Presales queries (L1/L2)

VII. Handling important/urgent calls during non-office hours

VIII. Providing Support during Emergency as required (Off hours)

IX. Should Handle atleast 30 Tickets per month when in support role

X. Should handle atleast 4 implementations in a month

XI. Handle escalation from Customer (as per escalation matrix)

Key skills: Messaging Administrator, Windows server, Linux server, System Administrator

Knowledge Required:

a) Administration of Windows

b) Administration of Linux (CentOS, Debian, Ubuntu)

c) Network level skills

d) Email protocols (SMTP, POP3, IMAP)

e) MS SQL Server, MySQL Server (Installation, configuration, fine tune, backup restore, query execution, troubleshooting)

f) Experience with ActiveDirectory and LDAP.

g) Experience with the administration of mail server MS Exchange/Lotus Domino/Postmaster/Zimbra/Mdaemon

h) Virtualization (VMWare, HyperV)

i) Knowledge in SSL Certificates

j) Knowledge of helpdesk/ticketing system (Kayako/Zendesk)

k) Technical understanding (Systems, Database, Networks)

l) Very Good communications skills - English, written & spoken

m) High customer orientation, communication strength, team ability

n) Self-initiative / motivation / willingness to learn

o) 5+ years of experience in the same domain

Job Type: Full-time

Pay: ₹1,000,000.00 - ₹1,300,000.00 per year

Shift:
• Day shift

Work Days:
• Monday to Friday

Application Question(s):
• Notice Period

Experience:
• Linux: 8 years (Preferred)
• Administration of window: 2 years (Preferred)
• Active Directory: 2 years (Preferred)
• Mail migration: 2 years (Preferred)
• Mail Server: 2 years (Preferred)

Work Location: In person