Technical Support Specialist

Troubleshoot, investigate, escalate and own customer issues from beginning to end. These are normally resolved through email, videos or by referencing support documentation in our Support Centre
Support both high profile eCommerce retailers and businesses who are new to the eCommerce world utilise our technology to the best of its ability. You’ll be surprised at how many of our eCommerce retailers and businesses you’ll know already!
Collaborate with the wider Customer Success team, Marketing team and Product team to share knowledge both internally and with our customers
Stay ahead of the game with new changes and maintain up to date documentation on cool new features released by the product team
You will need knowledge of API's, how they work and be able to understand the dataflow between the Starshipit platform and our integrations.

Here’s What You’ll Need To Succeed

Love getting to the cause of an issue and gets a kick out of resolving these
Fluent in English with strong written and verbal skills
Possess strong technical acumen with previous experience in a customer facing role within the Tech space
Love all things tech and can translate technical jargon into plain English in an engaging and dynamic way
Have high levels of attention to detail along with solid analytical and problem-solving skills
Love collaborating and working in a team
Some understanding around SaaS fundamentals

Life at Starshipit

Our people are what make us great, and our culture is something we’re especially proud of. We’re a team who love what we do. Not only are we diverse, we’re inclusive which means our people can be themselves. Every idea and perspective is valuable and reflected in how we interact with our partners, customers and teams.

We’ve Got The Perks Covered With

Dedicated learning and development fund to support your career and performance goals
Accelerated career growth – we’re big on promoting from within
Flexible working opportunities which go beyond leaving early to beat the traffic
Wellbeing focus (paid parental leave, health insurance, summer half-day Friday's)

Starshipit is an equal opportunity employer committed to fostering a diverse, equitable and inclusive workplace. We do not discriminate in employment opportunities or practices on the basis of age, ancestry, race, disability, ethnicity, family or marital status, gender identity, political affiliation, religion, ****** orientation, or any other legally characteristics and encourage candidates from all backgrounds to apply.
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Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development