Technical Voice Process
- Category: Technician Jobs
- Location: Chennai, Tamil Nadu
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 22K to 34K
- Published on: 2025/09/21
Experience:
Min 1 year Experience in International voice, prefer experience in technical support in core networking
Telco & cable industry experience is preferred.
Skills &Ability:
Excellent communication skills. Spoken, written and rapport building.
Fundamental knowledge in OS & Networking with analytical skills
Fundamental knowledge of peripheral devices and routing
Basic knowledge of firewall, Access points and routers
Good people management skills
Maintain basic knowledge of client products and/or services
Strong computer navigation skills and PC Knowledge
Logical & analytical skills
Work Activities related to the process:
• Provide L1to customers for client products and services offered on the client platform.
• Interact with customers in a courteous and professional manner while maintaining a casual informal
voice.
• Effectively understand and diagnose customer problems and use available resources to help resolve issues.
• Accurately and in detail document all customer interactions in the CRM.
• Maintain follow up relationship with the customer until resolution
Language Requirements:
Excellent English
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