Technical Writer

Why Optus?

We are a business driven by optimism, unwavering customer focus and a team of talented individuals.

We don't wait for the future to happen, we shape it through technology, innovation and investment.

We are a challenger brand with a challenger spirit.

Your day-to-day responsibilities will include:

Maintaining technical documents that align with contractual obligations and organisational frameworks;
Ensuring compliance with quality standards such as ISO +001, guaranteeing accuracy and consistency in all technical documents;
Conducting root cause analysis, identifying process issues and proposing corrective actions to improve workflow and documentation processes;
Presenting improvement strategies and recommendations to leadership teams to implement strategic changes.
To succeed in this role, you should have:

A degree in Business or a related field;
Experience working in a large, complex organisation supporting Enterprise/Fed Gov clients (desirable);
Strong communication skills with experience dealing with various levels of an organisation;
Experience with ISO +001 (desirable).
You must be an Australian citizen and eligible for Federal Government security clearance.

Benefits

At Optus, we offer a range of benefits, including:

Flexible work arrangements, with 3 days in the office and 2 days remote, with flexible hours to suit;
Inclusive paid parental leave, up to 14 weeks for the primary caregiver;
Access to resources, webinars and support via the 'Parents at Work' portal;
The opportunity to own your growth by accessing an extensive online and facilitator-led learning catalogue, even earning an MBA micro-credential via OptusU (University);
Connect at work through employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network.
Diversity and Inclusion

We value diversity and individual differences. We are committed to ensuring our application process provides an equal employment opportunity to all job seekers, including individuals from diverse backgrounds.