Technical Writer

BANGALORE /
PRODUCT /
FULLTIME
Esper is an inventive startup, and the industry’s first DevOps SaaS platform designed to provide a simple, safe and secure way for engineering and DevOps teams to release applications and manage smart Android devices in production. We’re on a mission to let software teams ship without worrying about hardware. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. Backed by Madrona Ventures, Esper.io has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.

About the Role
Impact: You will write, edit, and publish technical content that helps developers, IT professionals, support agents, and marketers learn about and efficiently use Esper products and dev tools.

Role summary: In this role, you will partner with our engineering and customer facing teams and own the documentation tech stack and development process. Our doc hub includes product documentation, changelog, and dev tool documentation such as our CLI, SDKs, and API reference. In addition to owning our documentation hub, you will also contribute to our help center by writing how-to guides and troubleshooting articles.

Opportunity: This is a great opportunity for you if you are passionate about writing, owning the technical writing process, and driving the vision for long term documentation success. You will get to create a real impact with this role for Esper customers, prospects, employees, and the field at-large.

Location: This is an in-person role based out of our Bangalore hybrid office. Please include a cover letter with links to your writing samples/portfolio to let us know why you are the best candidate for this exciting role!
What You'll Be Doing
Work with engineering, product, and customer facing teams to write technical content and keep the content up-to-date
Own the documentation tech stack, the development processes, and docs’ information architecture
Design and build solutions to automate and actively optimize our docsEnsure documentation covers all aspects of the Esper platforms and products, CLIs, APIs and SDKs in simple, easy-to-read English
Prepare screenshots, animated GIFs and videos and support design and layout
Support major product releases by writing technical descriptions for newsletters, blogs, and announcements
Continuously learn about and advocate for Esper’s new product features, use cases and best practices
Review, challenge and copy edit the content created by non-writers and drive best practices in technical writing with others
What We're Looking For
Candidates must have 3+ years of combined experience across any of the following roles: technical writer, developer advocate, software engineer, and/or product management. Beyond industry experience, we are looking for someone who is:
Experienced in writing and utilizing great developer and product documentation
Excellent at written communication
Prior experience writing API documentation and code recipes
Experienced in and enjoys deep investigations of new technical concepts plus teaching others what you’ve learned
Eager to keep learning and growing and is open to giving and receiving feedback
Proven track record of working with multiple stakeholders and effectively collaborating with developers
Ability to prioritize work to meet deadlines while maintaining a strong attention to detail
Working knowledge of web user interface development (HTML, CSS, Javascript)
Nice-to-have: Domain expertise on Android, SaaS, Hardware or DevOps
Nice-to-have: Experience with docs-as-code
Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference.

As you help us build this special company, Esper will take care of you. We offer flexible vacation, regular hack-days, competitive pay and benefits, and room for advancement. We hire capable veterans so we avoid the drama and trust in each other’s work. Our worldwide footprint mixes different cultures for a unique experience. We also like to have fun because we play just as hard as we work.