Technical Writer

Technical Writer

Mumbai, India | Product Team | Full-time

3-8 Years of Experience.

About Netcore Solutions:

Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. We currently work with 6000+ enterprise brands across 20 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform. Being certified as a Great Place to Work for five consecutive years only reinforces Netcore’s principle of being a people-centric company – where you will not be just an employee but a family member of the organization. A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn. Position Overview: We are seeking a highly skilled Technical Writer to join our dynamic Product Team at Netcore Solutions. As a Technical Writer, you will play a critical role in enhancing our product documentation, ensuring that it is comprehensive, consistent, and Userfriendly. You will collaborate with various teams to benchmark our documentation against industry competitors, gather feedback from customer-facing teams, and create valuable content that enables our users to maximize the potential of our products.

The impact you will create in the Job:

We are seeking a highly skilled Technical Writer to join our dynamic Product Team at Netcore Cloud. As a Technical Writer, you will play a critical role in enhancing our product documentation, ensuring that it is comprehensive, consistent, and user-friendly. You will collaborate with various teams to benchmark our documentation against industry competitors, gather feedback from customer-facing teams, and create valuable content that enables our users to maximize the potential of our products.

1. Documentation Review and Enhancement

: • Review and enhance all existing product documentation, prioritizing CE (Customer Engagement), CPaaS (Communications Platform as a Service), and PX (Product Experience) documentation.

• Improve documentation comprehensibility, consistency, and accuracy.

• Update screenshots and create how-to videos to enhance user understanding.

2. Documentation Benchmarking and Feedback:

• Benchmark Netcore product documentation against industry competitors to identify areas for improvement.

• Collaborate with customer-facing teams, including onboarding and support, to gather feedback on documentation.

• Act on feedback to make continuous improvements to documentation quality.

3. API Documentation Collaboration:

• Work closely with the development team to create and maintain API documentation.

• Ensure API documentation is accurate, up-to-date, and accessible to developers and users.

4. Release Notes and Product Communication:

• Review and contribute to the preparation of release notes, newsletters, and other product-related communications.

• Ensure that all product updates and changes are effectively communicated to users and stakeholders.

5. Blogging and Content Creation:

• Collaborate with the product and product marketing teams to create engaging and informative blog posts.

• Produce content that highlights the features, benefits, and best practices related to Netcore products.

What we look for?

• Bachelor's degree in a relevant field (e.g., English, Technical Writing, Computer Science, or a related discipline).

• Proven experience as a Technical Writer, preferably in the software or technology industry.

• Strong attention to detail and the ability to convey technical information in a clear and concise manner.

• Proficiency in tools and software commonly used for technical documentation.

• Familiarity with API documentation and development concepts is a plus.

• Excellent communication and collaboration skills.

• Self-motivated, organized, and able to work independently and as part of a team.

Why Netcore?

Being first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.

Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine.

Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.

Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore’s principle of being a people-centric company – where you will not be just an employee but a family member of the organization.

A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.

What’s in it for you?

· Immense growth, continuous learning and connecting with the top-notch brands

· Work with some of the most innovative brains

· Opportunity to explore your entrepreneurial mindset

· Open culture where your creative bug gets activated

If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success!

So let’s converse! Our inquisitive nature is all keen to know more about you