Technician| Customer Service

Job description
At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

This position is available due to an internal move and the expansion on site where you will act as a dedicated point of contact for all customer enquiries in relation to sales order management and transacting at a high level of accuracy within established timelines.

A great opportunity to join our supply planning and customer operations team where you will be engaging with commercial, supply chain and third-party logistic providers to maximise order fulfillment and on time deliveries to customers.

Working Monday - Friday, 8:30am - 5pm.

You will make contributions that matter by...
• Receiving, validating and processing customer sales orders within the agreed timescales.
• Investigating and managing incidents on delivery and pro-actively resolving ongoing issues to improve service levels.
• Managing promotional activity by ensuring that correct product codes and effective dates are maintained on the system.
• Monitoring actual demand vs forecast and feedback back the results to the commercial team.

You are best suited for the role if you have…
• Excellent customer service skills within a business to business environment, ideally in the manufacturing industry.
• An understanding of manufacturing and logistic processes.
• High attention to detail with a particular focus on electronic data interface order processing.
• The ability to manage your time effectively in order to meet deadlines.
• A desire to learn new skills, show enthusiasm and flexibility in problem-solving.
• The desire to progress and develop your career.

We support and care for our employees by providing them with…
• Quarterly bonus - up to 5%
• Training and development opportunities
• Discounted SDUK products (Cathedral City Cheese, Fry Light Oil & Clover - to name a few!!)
• Employee Assistance Programmes for employees and their families
• Generous employer pension contributions (through Scottish Widows)
• Health Cash Plan - claim money back up to a set limit of c.£700 per annum on essential healthcare (eg, eye care, acupuncture, sports massage)
• Subsidised staff restaurant
• Life Assurance
• Free, onsite parking
• Long service awards - recognised every 5 years
• My Staff shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of the UKs largest retailers & service providers

We are an accredited Disability Confident Employer where we strive to ensure our site is inclusive and accessible for all.

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join our team.

To enable you to bring your best we will ensure you are provided with any physical or non-physical adjustments to support your participation in the job application and interview process.

Agencies - Thank you for your interest in working with Saputo Dairy UK. We have a PSL who will be supporting us if needed. We do not pay fees or acknowledge any CV’s supplied to Saputo Dairy UK unless you have been briefed on the role by a member of the Talent Acquisition Team.

In the UK, Saputo is a leading manufacturer of branded cheese and dairy spreads, with a portfolio of well-loved brands such as Cathedral City, Clover, and Wensleydale. We also boast a fast-growing dairy alternatives portfolio, which includes the Vitalite and Sheese brands, as well as manufacture specialised ingredients used in infant formula.

Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.