Technology Proficiency & Adoption Specialist

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About the role

Are you passionate about empowering people through technology? Do you thrive on translating complex technical changes into clear, actionable insights? If so, we're looking for a dynamic and empathetic individual to join our Team Member Technology Experience (TMTX) team as our Technology Proficiency & Adoption Specialist. This role sits in the Planning, Assurance, Insights and Delivery team (PLAID) within the larger Client Experience & Technology team (CXT).

In this role, you will collaborate on initiatives to ensure ATB team members (ATBers) are not just comfortable, but proficient and empowered with the technology they use every day. You'll help bridge the gap between complex technological changes and the practical, day-to-day experiences of our team members, fostering a culture of continuous learning and seamless adaptation.

More than technology management, this role is about building meaningful connections and creating impactful experiences. With empathy, you'll contribute to championing clear communication, proactive education, and accessible self-serve support, ensuring every ATBer feels supported and empowered on their technology journey.


Why this Role Matters

The Technology Proficiency & Adoption Specialist role is pivotal in empowering ATB team members through technology by contributing to a collaborative team and supporting effective knowledge management and communication within the organization.

Strategic Contribution: You'll contribute to strategic planning by advocating for ATB team member needs, collaborating with team members and leadership to shape technology experiences that drive business success.

Collaboration and Support: You'll actively collaborate across teams, contributing to a positive, supportive environment where team members thrive, and seek coaching from expert Experience Strategists.

Team Member Experience Focus: You'll support improvements in technology experiences by leveraging data insights and anticipating team member needs, ensuring our technology empowers daily work and delivers clear value to the organization.

Expertise and Problem-Solving: You'll provide support and contribute to creative solutions for technology challenges by identifying connections among workstreams and understanding their broader implications, with guidance from senior team members.


Accountabilities

Champion Clear Communication and Change Engagement:

Collaborate on and contribute to content for the ATB Connect Workplace & Technology channel, ensuring clear and timely communication of technology updates.

Partner with CXT teams to understand the impact of technology changes, provide input on communication strategies, and support change management efforts.

Help communicate the what, when, why, and how of technology changes in language that ATBers understand.

Support the maintenance and creation of ATB Connect pages related to technology.

Empower Team Member Tech Proficiency:

Support engaging educational programs, including Work Hacks lunch & learns, Gemini workshops, and Tech 101 onboarding sessions.

Proactively identify opportunities to enhance team member tech skills and contribute to the implementation of effective training strategies.

Collaborate in the strategy and delivery of the “Blue Glove” program with partners.

Enhance Self-Serve Support:

Contribute to the management and maintenance of the ServiceNow knowledge base, ensuring accurate and accessible information for team members.

Support the Gemini Resource Library, providing valuable self-serve resources.

Collaborate with the ServiceNow team to improve knowledge base access and usability.

Google Workspace Support:

Support efforts to drive optimal utilization and value realization of Google Workspace.

Assist with Google Workspace product deprecations and communicating changes effectively to minimize impact.

Help identify and communicate opportunities for Google Workspace enhancements, advocating for our organization's needs.

Participate in the Alpha program for Google Workspace.

Collaborate and Contribute:

Work collaboratively with the team to achieve strategic goals in technology adoption and user proficiency.

Contribute to an innovative and collaborative team culture focused on continuous learning and proactive support.


Skills, experience & requirements

Proven experience with a passion for empowering others through technology.

Strong communication skills and a demonstrated ability to support and champion change.

A solid understanding of technology and its impact on team member experience.

Ability to translate complex technical concepts into clear and accessible language.

Experience in developing user-focused support materials, or familiarity with knowledge management and self-serve support concepts.

Strong collaboration and relationship-building skills.

A genuine desire to improve the lives of ATB team members through technology.

Experience navigating and contributing to corporate environments.


Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.