Technology Service Specialist

Job Description:

Job Title - Technology Service Specialist

Location – Pune, India

Role Description

Management and operation of SMTP Backbone Infrastructure which includes

Working with internal and external entities

Effective Multitasking and reporting

Ability to learn new skills through self-learning

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities
• Management and operation of SMTP Backbone Infrastructure which includesSMTP Internet gatewaysEmail Gateway anti-spam and anti-virus productsEmail distribution list managerCyrus based IMAP serviceSMIME email encryption gateways
• Working with internal and external entities:Working with vendors and service providers to resolve software/hardware problems on SMTP Backbone InfrastructureWorking with external organization to resolve problems with sending receiving secure emailsWorking with group IT Security, Internal Audit, Compliance and Governance teamsHandling Problem Tickets and covering Changes
• Drive projects related toProcess improvementProactive operational and infrastructure risk mitigationIT Audit requirements
• People skillsTransparent Team WorkTeam managementStructured upward & downward communicationTraining skills
• Communication skillsGood command in EnglishAbility to work with diverse global teams
• Effective Multitasking and reporting
• Ability to learn new skills through self-learning
• Ability to join rotating weekend on-call schedule

Your skills and experience

Experience of atleast 10 years working (of which 5 years must be as L2/L3 working with SMTP email gateways and related infrastructure running on Linux/Unix platform.)

Essential Technical Skills:
• ITIL incident and Problem management
• Proven experience with SMTP protocol
• Java.
• Expert knowledge on Signing and Encryption using SMIME and PGP
• Expert knowledge on open source and commercial implementations of Sendmail
• Sentrion appliances and Mail Stream Manager policy engine

Proofpoint anti-spam appliances

Good to have

Experience of atleast 10 years working (of which 5 years must be as L2/L3 working with SMTP email gateways and related infrastructure running on Linux/Unix platform.)

Essential Technical Skills:
• ITIL incident and Problem management
• Proven experience with SMTP protocol
• Java.
• Expert knowledge on Signing and Encryption using SMIME and PGP
• Expert knowledge on open source and commercial implementations of Sendmail
• Sentrion appliances and Mail Stream Manager policy engine
• Proofpoint anti-spam appliances
• Working knowledge of Knowledge base tools
• Creation and maintenance of Knowledge based articles
• Maintenance of support portal and support
• Domain name service, specifically ISC bind
• Proven experience with Cyrus IMAP
• Proven experience with OpenLDAP
• Totemo Trust mail
• LDAP
• SMIME based email encryption and familiarity with Totemo appliances
• Working knowledge on OpenSSL tool kit for Unix/Linux
• Proven experience with Unix/Linux Operating Systems (SuSE Linux, RedHat and/or CentOS )
• Proven experience with Unix TCP/IP networking
• Mailman open source list manager
• Proven experience with Unix scripting languages (Perl, shell, Python)
• Good experience of PostgreSQL
• Good experience and knowledge of Apache web server
• Practical experience and exposure with 'People Management' responsibilities
• Experience with Outlook, MS Exchange 2007 or newer
• Certification:- ITIL ( Basics )
• Strong written and verbal communication skills.
• Working knowledge of IT applications, network infrastructure technology and the application of security components and corresponding interfaces
• Secure Mail Management Platform
• GRID (database)
• WebSSO

Professional and Personal Qualifications

Degree or higher in relevant discipline (e.g. Computer Science, Engineering).

Previous experience on working in Email service environment on Unix System platforms.

Certifications: in SMTP/Unix/Linux system administration.

How we'll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs