Technology Support Officer

Queensland Fire Department

Status

Temporary Flexible Full-time

Tenure Period

Until 30/06/2025

Possibility Of Extension

Yes

Classification

AO4

Salary

$3,365.00 - $3,688.00 per fortnight

Division

Strategy & Corporate Services

Region/Directorate

Information & Technology

Work Unit

Deskside Support Services

Location:

Maryborough

Closing Date

6th February 2025 - Midnight

Reference No

QLD_QFD_20528_25

Current Queensland Fire Department employees and volunteers must apply via their internal careers site

About Us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is focused on reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.

Purpose of role

Deskside Support Services is responsible for managing the delivery of coordinated technical services on location across the state, providing assistance to end-users with hardware and software related issues, including diagnosing and resolving incidents with desktop computers, laptops, printers, peripherals, operating systems, networks and applications. The team also supports the installation, configuration and maintenance of hardware and software components, managing upgrades, setting up user accounts and other technical tasks to ensure that systems continue to meet operational and organisational objectives.

Reporting to the Regional Manager, within the region and/or state deskside support services team, you will contribute to the delivery of high-quality services to support key frontline operational and corporate staff to troubleshoot, diagnosis and resolve IT system issues, including deployment of IT infrastructure, hardware and software. This role has a direct impact on our customers’ satisfaction and is a key enabler to ensure technology is available and ready for the use of all our employees to meet operational and organisational requirements.

Key requirements

Highly Desirable Requirements

Extensive experience in an enterprise-scale ICT services environment.
Experience using ITIL framework and utilising ServiceNow in a Service Delivery/Service Management context.
Experience with IT Service Management (ITSM) tools to facilitate tasks and workflows for IT Service Delivery.
Awareness and understanding of Agile practices and ways in working.
Minimum C Class driver’s licence (non-restricted).

Special Requirements

This role may require work to be performed out-of-business hours and in response to crisis management in support of operational employees who play a vital role in providing the 24/7, 365