Telecaller

Engineers Academy is true synonym of success in ESE, GATE, PSUs, SSC-JE and State-AE/JE technical examinations. A decade has passed since Engineers Academy was established with a mission that students of EA should lead the list of successful candidates in technical exams. Engineers Academy emerged as a pioneer in the ESE, GATE, AE/JE and PSUs exam preparation, setting up new benchmarks year over year. Engineers Academy is not just a coaching institute but a mentor that motivates &directs every engineering graduate to their dream destination.

The Role

Your Responsibilities Will Include
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• New business generation by meeting potential clients to understand needs and providing relevant solutions.
• Managing the sales process to close new business opportunities.
• Building strong relationships with the existing portfolio of clients.
• Meeting and exceeding weekly and monthly activity and revenue targets.

Ideal Profile

Skills Required
• You have at least 4 years of experience ideally in Business Development / Account Manager (B2B), Customer Service or Telesales within Professional Services industry.
• Experience within would be a strong advantage.
• Experience within Technology, Media & Telecom (TMT) and Public Sector would be a strong advantage.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong networker & relationship builder
• You are highly goal driven and work well in fast paced environments
• You are a strong team player who can manage multiple stakeholders

What's on Offer?
• Opportunity within a company with a solid track record of performance
• Join a market leader within Education
• Strong opportunities to progress your career