Telecaller

Company Overview

At Vigorous IT, we redefine possibilities with an extensive array of cutting-edge IT services and solutions, complemented by our innovative and out-of-the-box approach. Our team is composed of highly qualified and innovative IT professionals, each bringing their unique expertise to the table. We specialize in crafting bespoke solutions, including iGaming, Fantasy Sports, Betting Sports, Custom Software, Fitness Apps, and more. Vigorous IT Solutions is headquartered in Jaipur, Rajasthan and belongs to the IT Services industry. For more information, please visit here.

Job Overview

We are seeking a Telecaller to join our dynamic team in Jaipur. This is a Full-Time, entry-level position suited for Freshers, with work experience ranging from 0 to 1 year. As a Telecaller at Vigorous IT Solutions, you will be responsible for reaching out to potential customers, managing inbound and outbound calls, and achieving sales targets.

Qualifications and Skills
• Excellent communication skills to effectively engage with customers over the phone.
• Active listening skills to understand the customer's needs and respond appropriately.
• Strong persuasion skills to influence customers and achieve sales goals.
• Customer service skills to ensure a positive customer experience and satisfaction.
• Proficiency in phone etiquette to maintain professionalism during calls.
• Problem-solving skills to address and resolve customer issues efficiently.
• Time management skills to handle multiple calls and tasks effectively.
• Basic sales skills to meet and exceed sales targets.
• Roles and Responsibilities
• Making outbound calls to potential customers to present and promote our IT services and solutions.
• Handling inbound calls from customers and providing information as per their requirements.
• Maintaining a high level of customer service during all interactions.
• Building and maintaining a customer database by updating contact details and call records.
• Meeting daily, weekly, and monthly call targets as the management sets.
• Following up with customers to secure appointments or sales.
• Collaborating with the sales team to develop effective strategies for customer acquisition.
• Providing regular feedback to the team leader on challenges faced and areas for improvement