Job Description
Job Description — Telecaller cum Receptionist (Ghaziabad)
Company: DQ Learnings
Location: Ghaziabad (In-office)
Department: Admissions & Front Office
Reports to: Centre Director – Ghaziabad
Role Overview
Be the first voice and face of DQ Learnings at our Ghaziabad centre. You’ll handle inbound reception, outbound telecalling, appointment booking, visitor management, and CRM updates—so every enquiry becomes a counselling/demo appointment and every walk-in gets a smooth experience.
Key Responsibilities
Lead Calling & Follow-ups
Call new leads within 10 minutes; run structured follow-ups via phone, WhatsApp, and SMS.
Qualify prospects, book counselling/demo slots, send confirmations & reminders, and recover no-shows.
Front Desk & Visitor Management
Welcome walk-ins, capture details, route to counsellor/trainer, maintain visitor logs, manage queues.
Handle centre phone lines (Exotel), WhatsApp Business, and general inbox queries.
CRM Hygiene (Zoho CRM)
Log every call, note, next action, and outcome same day.
Move leads strictly through DQ Blueprint stages: New → Contacted → Interested → Qualified → Follow-Up Required → Demo Scheduled → Demo Completed → Closed (Won/Lost); use instant & divergence paths as defined.
Admissions & Collections Support
Share fee plans and payment links as guided by the counsellor; execute polite reminders as per policy.
Ops Coordination
Maintain front-desk calendar, demo class slots, trainer availability, meeting room bookings.
Basic admin: stationery, ID verification, document scan/upload, receipt handover.
Compliance & Brand Etiquette
Follow approved calling scripts, DND/data-privacy norms, and DQ service standards.
Must-Have Skills
Clear, pleasant Hindi with conversational English; excellent phone etiquette.
Strong follow-up discipline, time management, and note-keeping.
Comfort with Zoho CRM, Google Sheets, Gmail/Calendar, WhatsApp Business; familiarity with Exotel/Callyzer is a plus.
KPIs (Success Metrics)
Speed to First Call: ≤ 10 minutes for new leads
Daily Call Activity: 80–120 connected attempts (new + follow-ups)
Qualified Appointments Booked: 8–12/day
Show-up Rate: ≥ 60% weekly
CRM Accuracy: 100% calls logged same-day; correct stage + next action always set
No-Show Recovery: ≥ 30% rebooked within 72 hours
Service Quality: Positive visitor feedback; zero compliance breaches
Qualifications
12th pass/Graduate; freshers welcomed if communication is strong.
6–18 months in telecalling/front office/admissions support preferred (ed-tech experience is a bonus).
Work Hours & Days
6-day week; typical shift 10:00 AM – 7:00 PM (flexible for events/demos).
Compensation & Growth
Fixed Salary (Ghaziabad): ₹16,000 – ₹26,000/month (experience-based)
Incentives: Performance-linked (appointments, show-ups, collections support, CRM quality)
Growth Path: Senior Telecaller → Admissions Counsellor → Centre Operations (based on performance)
Tools You’ll Use
Zoho CRM, Exotel (IVR/call logs), Callyzer, WhatsApp Business, Google Sheets, Gmail/Calendar, basic scanning apps.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
Raj Nagar Extension, Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Telecommunication: 1 year (Preferred)
Language:
English (Preferred)
Location:
Raj Nagar Extension, Ghaziabad, Uttar Pradesh (Preferred)
Work Location: In person
