Telecaller|Quality Analyst

Provide information of Products / Services / Offers to customers.
• Handling inbound calls & outbound calls
• Understand customer need
• Solve customers’ query over the phone
Assessing the quality of the performance of our Banking Contact center associates who deal with our existing and potential customers through Email, Chat & Calling.
The QA will monitor emails/Chat/Call responses to assess the associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
This individual will assist in developing, creating and implementing contact center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall customer experience.
Participates in the design of case monitoring formats and quality standards.
Performs case monitoring and provides trend data to the site management team.
Uses quality monitoring data management system to compile and track performance at team and individual levels.
Performs monitors of customer care responses.
• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Telecaller-Quality Analyst job
Please go through the FAQs to get all answers related to the given Telecaller-Quality Analyst job
• What is the eligibility criteria to apply for this Telecaller-Quality Analyst job?
Ans: The candidate should be Graduate and above with 2 - 5 years of experience
• How much salary can I expect for this job role?
Ans: You can expect a salary of 20,000 - 30,000 per month that depends on your interview. It's a Full Time job in Gurgaon.
• How many working days are there for this Telecaller-Quality Analyst job?
Ans: This Telecaller-Quality Analyst job will have 5 working days.
• Are there any charges applicable while applying or joining this Telecaller-Quality Analyst job?
Ans: No, there is no fee applicable for applying this Telecaller-Quality Analyst job and during the employment with the company, i.e., Gretis India Pvt. Ltd..
• Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
• How many openings are there for this Telecaller-Quality Analyst role?
Ans: There is an immediate opening of 5 Telecaller-Quality Analyst at Gretis India Pvt. Ltd..
• Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
• What are the timings of this Telecaller-Quality Analyst job?
Ans: This Telecaller-Quality Analyst job has Night Shift.

Candidates can call HR for more info