Telecalling & back office admin

RDS Business Services


Telecalling & back office admin
RDS Business Services • Chennai, Tamil Nadu • via Glassdoor
19 hours ago
₹15K–₹16K a month
Full–time
No Degree Mentioned
Apply directly on Glassdoor
Apply on SimplyHired
Job description
We are looking for a Telecalling & back office admin to join our team RDS Business service This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related . The role offers In 15,000 Salary and a dynamic environment with opportunities for growth.

Key Responsibilities:
• Handle customer calls in a professional and efficient manner
• Address customer queries, concerns, and complaints with a problem-solving approach
• Maintain accurate records of customer interactions and follow-ups
• Provide timely and relevant information to customers to resolve their issues
• Work collaboratively with other teams to escalate and resolve complex issues
• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is graduate Qualification and Experience 1 year. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a Working Days week during the Shift Type shift.

Job Type: Full-time

Pay: ₹15,000.00 - ₹16,000.00 per month

Benefits:
• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Internet reimbursement
• Provident Fund