Teller

Overview

Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Our employees serve as the human voice and personality behind the Citi brand as they provide quality customer service with each and every client interaction.

Success Profile
• Customer focused
• Enthusiastic
• Quick thinking
• Adaptable
• Efficient
• Digitally savvy

Glassdoor Reviews
"Professional environment, actual care and concern for the clients and customers, fantastic benefits, amazing ways to give back to the community." Call Center Customer Service Representative, Gray TN "Great retention and advancement opportunities with Citi. The company is committed to increasing customer excellence – both internal and external." Mortgage Default Collections, Florence, KY "Great pay, benefits, flexibility I've been with the company since 2000, relocated to different locations and love my job." Customer Service Representative, Jacksonville FL "Company strives to not only provide the best customer service but also strives to provide a great environment for their employees and provide employees with services to keep them happy as well." Customer Service Representative, Boise ID "Professional environment, actual care and concern for the clients and customers, fantastic benefits, amazing ways to give back to the community." Call Center Customer Service Representative, Gray TN "Great retention and advancement opportunities with Citi. The company is committed to increasing customer excellence – both internal and external." Mortgage Default Collections, Florence, KY "Great pay, benefits, flexibility I've been with the company since 2000, relocated to different locations and love my job." Customer Service Representative, Jacksonville FL "Company strives to not only provide the best customer service but also strives to provide a great environment for their employees and provide employees with services to keep them happy as well." Customer Service Representative, Boise ID "Professional environment, actual care and concern for the clients and customers, fantastic benefits, amazing ways to give back to the community." Call Center Customer Service Representative, Gray TN

Responsibilities

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including the day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities:
• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions, including managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client's financial goals
• Educate clients on the digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets
• Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
• 2-4 years' relevant experience
• Demonstrated Banking/Retail experience in customer facing environment
• Proficient in MS Office
• Effective problem solving and communication skills
• Ability to work in a team oriented environment

Education:
• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

On March 30, 2024 , Citi reached an agreement with Axis Bank for the sale of Citi's consumer businesses in India. The transaction comprises the sale of the consumer banking businesses of Citibank India, which includes credit cards, retail banking, wealth management and consumer loans. The transaction also includes the sale of the consumer business of Citi's non-banking financial company, Citicorp Finance (India) Limited, comprising the asset-backed financing business, which includes commercial vehicle and construction equipment loans, as well as the personal loans portfolio. It excludes Citi's institutional client businesses in India. Citi remains committed and focused on serving institutional clients in India and globally. The transaction is expected to close in the first half of 2024 subject to requisite regulatory approvals. As this particular role operates within the scope of Citi's consumer businesses, the successful candidate will initially be employed by Citi, but on sale completion, her/his employment will transfer to Axis Bank.