Teller (20 Hours) - Ammon Branch

Job Title:** Teller (20 Hours) - Ammon Branch
• *About the Role:**

We are seeking a highly skilled and customer-focused Teller to join our KeyBank team. As a Teller, you will provide exceptional client service by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs.

Key Responsibilities:
• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Assumes responsibility for the efficient, effective, and accurate performance of teller functions.
• Proactively work to identify and resolve client servicing issues, escalating as needed.
• Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the client(s) to a Banker.
• Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
• Participates in morning huddles and end of day debriefs.
• Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines.
• Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.

Requirements:
• High School Diploma , GED, or equivalent business experience (required)
• Experience in a client service role (required)
• Experienced in cash handling (required)
• General understanding of PC with Windows based applications and calculator (required)

Personal Qualities:
• Adaptability: Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change
• Collaboration: Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organizational reach its goals
• Critical Thinking: The ability to identify issues, communicate them, and explain the characteristics and steps in effective decision-making
• Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives
• Emotional Intelligence: Describes the concepts and underlying tenets of emotional intelligence (EI) as a skill and cites examples as to the impact of EI on business results
• Practical Skills: Business Acumen, Oral & Written Communication, Risk Management, Storytelling, Change Navigation

Core Competencies:
• All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies

About KeyCorp:

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability or veteran status.