Terrigal Beach House | Assistant Manager

Your day-to-day

Supervision of Food & Beverage Attendants, Team Leaders and Supervisors ensuring that they meet deadlines and maintain all Hotel standards
Implement and maintain training procedures and operating standards for all duties carried out in the department
Conduct on-the-job training for all colleagues
Take responsibility for the orientation of new colleagues.
Develop the team and improve their performance through coaching and feedback
Where required, disciplinary action is to be taken in accordance with the venue’s policy
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
Communicate well to ensure effective shift handovers
Interact with department and hotel colleagues in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
Actively participate in and conduct organised meetings
Oversee security operatives to ensure safety and compliance for the venue and its guests
Ensure tasks and projects are completed as required
Working with the other departments to identify additional sales opportunities to enhance revenue streams
Drive promotions that deliver great dining experiences for guests
Make sure credit and financial transactions are handled in a secure manner
Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
Understand and communicate the venues business priorities, products and services
Work with Venue Manager to ensure you have a clear view of what is required to achieve results; take action and responsibility to deliver those results
Take ownership and responsibility for all Venue floats, transactions and monies
Drive cost reduction strategies surrounding, labor efficiencies, stock control
Respond to guest and colleague complaints, inquires and needs and reports to the Manager any problems
Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
Take action to address these needs in order to exceed their expectations
Create a positive venue image in every interaction with internal and external customers
Adhere to brand standards
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
Assist guests and ****** them to locations within the hotel at their request
Maintain knowledge of special programs and events in the hotel in order to recognise and respond to guests needs
Proactively manage audio, lighting and weather conditions to best meet the changing needs and expectations of guests

Skills/experience Required For The Role

Relevant hospitality experience
Current industry RSA and RCG
Ability to lead, develop and coach a large team
Operational experience to achieve financial targets
Highly developed customer service skills

Salary - $75 000 per annum exclusive of superannuation

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.