Trade Finance Specialist

Mizuho Global Services India Pvt. Ltd.

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks’ of Japan.

MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool.

Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What’s in it for you?
• Immense exposure and learning
• Excellent career growth
• Company of highly passionate leaders and mentors
• Ability to build things from scratch

Position : Service Management

Key Responsibilities :
• Manage service requests and incidents, ensuring adherence to SLAs and resolving issues promptly. Ensuring smooth delivery of service for all insourced operations.
• Monitor service performance and identify areas for improvement, implementing proactive measures to enhance service delivery.
• Work with respective service delivery section heads to resolve any issues in delivery.
• Upgrade skills and knowledge about banking operations and project management to stay updated with industry standards.
• Identify skill and knowledge gap within Service Management team and take steps to fill the gap through internal and external training programs.
• Ensure that all corporate banking services comply with relevant regulations, policies, and security standards.
• Analyze data to identify trends and make data-driven recommendation for service improvements.
• Develop and implement crisis management and recovery plans to ensure uninterrupted service delivery during unexpected disruptions

Mandatory skills : -
• Extensive experience in corporate banking or financial services with a track record of managing client relationships and service delivery.
• Familiarity with banking regulations and compliance standards applicable to corporate banking services.
• High proficiency in handling business operations and procedures
• Excellent interpersonal and communication skills for building and maintaining client relationship.
• Knowledge of risk management and compliance practices in banking.
• Demonstrated ability to work effectively in a team and collaborate across various departments

Qualification : - Any Graduate

Experience : 10+ years of relevant experience as Client Service Management (Trade Finance Operation, SLAs, Process Migration)

Address : Mizuho Global Services India Private Limited, 11th Floor, Q2 Building Aurum Q Park, Gen 4 / 1,Ttc,Thane Belapur Road ,MIDC Industrial Area, Ghansoli, Navi Mumbai- 400710.