Trainee Manager - Restaurant Operations

To manage daily operations through managing people, product and equipment
To deliver outstanding Quality, Service, Cleanliness & Value
Excellence In workplace safety and business results on supervised shifts
Qualification
Any Graduate, preferably Hotel Management Graduate
Typical Work Experience
0 - 2 years, preferably from Ecommerce / QSR / Retail sector
Principal Accountabilities

The Trainee Manager s role is to supervise people and manage the restaurant to achieve the stores business results. In addition to following McDonalds policies and procedures, principal accountabilities include, but are not limited to:

1. People

Demonstrating leadership by setting the pace and communicating effectively
Use basic human relations, communications and follow up skills and treating crew as internal customers
Reinforce basic people minimums (uniforms, crew schedules, meal breaks, etc.) necessary to gain commitment from crew and other shift managers
Understand, enforce, and educates crew on all appropriate people policies, award minimums, security and safety procedures
Contribute to the retention of crew, Training crew & Giving Input on crew performance reviews
2. Workplace Safety/Security

Follows and enforces McDonalds security procedures
Records and acts upon all hazards identified during shift
Reports all safety concerns to Shift Manager
Undertakes Inspection and testing activities as directed In O&T manual, PM calendar etc
3. QSC & Sales Building

Manages shifts with supervision and/or areas without supervision
Preparing people equipment and product for the shift
Frequently talking to customers to measure and improve their satisfaction with their McDonalds experience
Managing customer complaints, Maintaining critical standards (QSC&V) and Supervises deliveries
Uses SOCs to verify crew performance & give feedback to the person and the management team
Is able to perform all crew stations, including maintenance
Follows up on the maintenance person or contract cleaner during the shift
Performs the 4 daily PM tasks and basic equipment checks and makes minor temperature and time adjustments
Responds to customer flow and makes necessary adjustments
4. Food Safety/Sanitation

Properly executes, enforces and manages all food safety, sanitation requirements
5. Profit

Controls labor, waste, cash, and yields while managing a shift
6. Administration

Uses proper security and verification procedures when handling deposits and the contents of the safe
Completes safety checklist and hazard log
Completes assigned shift paperwork, including Inventories, cash sheets, drawer counts and deposits
Role: Restaurant Manager
Industry Type: Hotels & Restaurants
Department: Food, Beverage & Hospitality
Employment Type: Full Time, Permanent
Role Category: F&B Service
Education
UG: Any Graduate
PG: Any Postgraduate