Training Manager - Hotel

The Training Manager is responsible for identifying staff training and development needs and for planning, organizing, and overseeing appropriate training programs to enhance employee skills and performance in line with the hotel’s service standards and operational goals. This role plays a crucial part in fostering a high-performance culture and ensuring that all departments deliver exceptional guest experiences.

Key Responsibilities:

Training Needs Analysis:
Assess training needs through surveys, interviews with employees, focus groups, and consultation with departmental managers.
Monitor and evaluate training effectiveness and make improvements as necessary.
Program Development and Delivery:
Design, implement, and manage a comprehensive training program for all departments including front office, housekeeping, F&B, and back-of-house staff.
Facilitate onboarding/orientation sessions for new employees.
Conduct regular refresher training sessions and compliance training (e.g., health & safety, fire safety, hygiene).
Organize customer service and hospitality skill-building workshops.
Performance Management Support:
Work with department heads to support employee performance improvement and development plans.
Support implementation of career progression programs and succession planning.
Record Keeping & Reporting:
Maintain detailed training records and generate reports for management.
Ensure compliance with brand and legal training requirements.
Collaboration & Communication:
Collaborate with external training providers and hospitality institutions as needed.
Act as a liaison between HR and operational departments to align training with business objectives.
Qualifications & Experience:

Bachelor’s degree in Hospitality Management, Human Resources, or a related field.
3–5 years of experience in training and development, preferably within the hospitality industry.
Proven experience designing and executing successful training programs.
Familiarity with e-learning platforms and modern training tools.
Excellent communication, presentation, and interpersonal skills.
Strong organizational and project management abilities.
Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Provident Fund
Schedule:

Day shift
Morning shift
Supplemental Pay:

Performance bonus
Yearly bonus
Work Location: In person