Training Specialist

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors.

We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.

Summary

The Training Specialist will collaborate with internal and external stakeholders to curate live and on-demand webinars, leveraging cutting-edge tools and features to build immersive learning experiences that boost audience knowledge retention of Avetta products. This includes crafting engaging written content, captivating videos, and interactive eLearning modules for both general audiences and Client-specific needs.

If residing within commutable distance to one of our APAC offices in Sydney, Newcastle, Auckland, or Mount Maunganui, this role would offer a hybrid schedule (3 days in office, 2 days the ability to work from home). Those outside of commutable distance would be considered on a remote basis.

Please note: This role requires full working rights in Australia without current or future sponsorship, proof of this is required to be produced in the final stages of selection.

Essential Duties And Responsibilities

Develop training materials by completing thorough research, determining the preferred modality, and assess the learning needs of key audiences
Create learning objectives, and/or update learning program content and affiliated materials such as job aides, instructor guides, and applicable participant resources
Work collaboratively with internal Stakeholders (product managers, customer support teams, teammates, etc.) to ensure content accuracy, relevance, and effectiveness
Supports and continually enhances the process to facilitate rapid application and development using templates and Professional Services Training standards
Viewed as a go-to partner for all learning related queries, both client specific and general
Supports teammates and customer acquisition of knowledge, skills and behaviors through targeted development initiatives
Manages training development projects from start to finish, including communicating crucial updates and training progress/risks
Proactively identifies and highlights continuous improvement opportunities in learning material, curriculums and key learning processes to Product Training Manager
Manage stakeholder expectations against project recommendations to ensure consensus and agreement
Work as a professional partner and learning consultant when interfacing with internal and external customers to solve business problems utilizing the ADDIE educational model
Utilize instructional models and adult learning methods to design learning experiences that promote practice, retention, and application of new skills and knowledge
Use rapid development tools such as Articulate 360 to create engaging eLearning projects and programs
Develop engaging and captivating educational videos through various software, including Synthesia
Coordinate project tasks with management and team members as needed. Maintain open communication with all staff involved in new initiatives and projects as related to training
Manage the submission and tracking of general and bespoke training content and meticulously review and edit the translated content, ensuring it adheres to formatting and quality standards

Minimum Qualifications

Ability to work in a fast-paced, dynamic environment with the capacity to adapt to changing priorities
Demonstrate outstanding written and verbal communication skills
Ability to convey product specific information to varying levels of users for both the Client and Supplier audiences
Basic understanding of Adobe Creative suite with experience using at least one or two of the primary product offerings, i.e., Illustrator or Photoshop
3+ years of scheduling, coordinating, and facilitating/leading live or virtual training webinars through various platforms
Utilize project management principles to develop a comprehensive project plan in which to manage the project timelines/deliverables
Ability to define problems, collect data, establish facts, and draw valid conclusions. Constructive thinking and alternative short-to long-term solutions must be considered.
Proficient with Microsoft Office tools (Excel, Word, PowerPoint, OneNote) and Salesforce

Education, Training And Experience

Education: Bachelor’s degree (B.A. or B.S.) or equivalent experience in corporate learning and/or adult education.
Experience: Minimum of 5 years of experience, with at least 3 years focused on developing high quality educational content. Proven experience in client support and project management principles is required.
Proficient with Microsoft Office tools (Excel, Word, PowerPoint, OneNote) and Salesforce including use of styles, templates and advanced formatting. 
Knowledge of eLearning concepts and tools, and instructional design
Hands-on experience with authoring technologies and internet design tools preferred
Strong time-management, organization, and intermediate to advanced level project management skills required.