Transport Dispatch - Community Services

Full job description
Employment Type: Full-time – 1 role available
Hours: Monday to Friday
Location: Newcastle – Cameron Park location
Upload with Application: Resume, and cover letter,
Contact: Louise Dodd (
ldodd@mercy.com.au
)

Where there’s life, there’s Mercy.
Where there’s care, there’s You.
Through the battles and the breakthroughs, we're there. Where will you be?
For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.
As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.
At Mercy Health, it’s all about taking what we have and making it better.
To do that, we need you.
Join us as at Mercy Health, and help our teams deliver even greater outcomes.
About the opportunity
At Mercy Health, each moment, no matter how small, truly matters - and as a Community Transport Scheduler/Dispatcher you will make a difference in our client’s lives by assisting them to access transport services.

Reporting to the Community Transport Manager the Scheduler/Dispatcher prepares and monitors daily transport schedules for Service Users and Drivers.

You will create cost effective routes to meet service user needs. The role utilises an electronic routing system and is often involved in last minute changes, cancellations and additional pick-ups or drop offs.

You will also support our clients to access our dedicated Community Transport services by scheduling their trips and providing dispatch assistance to our clients and Community Transport drivers.

What you’ll bring

You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional client-centred care.
To thrive in this role, you will have:
A strong commitment to provide excellent customer service
Possess an eye for detail and high level of accuracy.
The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
Adaptability and flexibility to accommodate change and respond effectively.
Ability to prioritise own workload and manage competing priorities.
You will also be required to provide evidence of, or in the process of obtaining:
NDIS workers screening check
Ready to help us shape the future of healthcare?
Join us and make a meaningful difference in people’s lives - and your career.
Are you ready to apply for this role? Click Apply now
Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.