Traveler Experience Agent

ALL ABOARD!!!


We are looking for talented Traveler Experience Agents to join our team. The ideal candidate will have a passion for delivering a fantastic experience to our travelers. Internships for course credit are welcomed!


At Wandrian, our purpose is to bring the world to Italy. We serve our customers by helping them plan, book, and enjoy remarkable Italian travel adventures. Our combined expertise in Italian travel expertly guides travelers through every step of their Italian vacation - from planning to booking to experiencing. Wandrian operates a number of different web properties geared towards travel in Italy, notably: www.italiarail.com, www.italiatours.com.,www.italiapass.com and more!


What You Can Expect from Us


A chance to work in a dynamic environment with very little politics, that encourages open and constructive discussions
The ability to work on a wide range of projects and try/learn different things
Fully remote work
A diverse group of people - We hail from all over the world
An opportunity to learn about the great Country of Italy

About You


You have experience within a customer service environment
You have excellent English communication skills, both oral and written
You love communicating with customers via phone, email, chat and social media
You are passionate about customer satisfaction and will go the extra mile
You have reasonable computing skills (Microsoft Office Suite)
You’re flexible in a diverse and fast-paced environment
You can meet deadlines with a positive approach
You can work independently, and as part of a team
You’re comfortable working various shifts, including nights, weekends and public holidays

The Role


Provide world-class traveler support via phone, email, and chat
Advise travelers about the different products that we offer to enhance their travel experience
Create new bookings, as well as make changes to existing bookings
Help travelers redeem their credits and vouchers
Assist with fraud checks and processes
Capture required data and process through appropriate systems
Enter traveler information into our database
Keep up to date with promotions & special offers
Ensure traveler satisfaction by following up to resolve problems
Engage with travelers to Italy through our growing online community

If this sounds like fun, please apply. We look forward to getting to know you!

Andiaaamo!