U Upwork Tech Support / Customer Support / Project Management team member wanted!

Qualifications
Not looking for anyone who is not located in the american time zones
Must be native / fluent English speaker
Must have a good solid internet connection and electrical backup in cases of power outages
Must have a good headset with excellent audio quality for meetings and recordings
Must be willing & able to do web cam conferences and recording with team members
Must agree to and work under a NDA / Non Compete and hold all client information strictly confidential & secure
Must be professional in all communication
Must follow instructions perfectly
Must follow instructions perfectly
Must follow instructions perfectly
Must have excellent attention to detail and follow-through
Must be available for consistent time periods during the week
Experience with Shopify, zendesk, jira
Experience with support chat & phone based sales or support
Experience with klaviyo
Experience with ad campaign management
Experience with video creation / youtube channels
Benefits
We give bonuses for good work and we laugh and get to know each other in our meetings
Responsibilities
This job is to help us with managing incoming tickets from clients, solving the issue yourself if you can or giving it to our dev team and managing with them to completion
Must use upwork time tracker for all work
Job description
We are an ecommerce development agency specializing in Shopify. We are a great team that loves working together, but we need some more tech support / customer support / project management help to assist us with our growing client workload!!

Looking for someone ideally in the western america timezones like Pacific, Alaska, Hawaii, etc, but open to people anywhere in the america timezones.

Not looking for anyone who is not located in the american time zones. To be clear, if you are not located in or specifically available to work during the american time zones between UTC-5 to UTC-10, please do not apply.

That said, we are great to work with. We understand what it's like to work on upwork, and we support each other in taking time off and covering for each other. We give bonuses for good work and we laugh and get to know each other in our meetings.

If it's not fun, why do it! Let's love working together and build a great work environment that we all enjoy and love because it pays well and supports us in our lives!

This job is to help us with managing incoming tickets from clients, solving the issue yourself if you can or giving it to our dev team and managing with them to completion.

Requirements:

Must be native / fluent English speaker. Note: If I have a hard time understanding you, we won't be a good fit, unfortunately.

Must have a good solid internet connection and electrical backup in cases of power outages.

Must have a good headset with excellent audio quality for meetings and recordings.

Must be willing & able to do web cam conferences and recording with team members.

Must agree to and work under a NDA / Non Compete and hold all client information strictly confidential & secure.

Must be professional in all communication.

Must follow instructions perfectly.

Must follow instructions perfectly.

Must follow instructions perfectly.

Must have excellent attention to detail and follow-through.

Must be available for consistent time periods during the week.

Must use upwork time tracker for all work.

Desires:

Experience with Shopify, zendesk, jira.

Experience with AI automation/workflows/agents

Experience with support chat & phone based sales or support

Interest to learn about AI

Experience with klaviyo

Experience with ad campaign management

Experience with video creation / youtube channels