UK & AUS Retention Specialist – Day Shift (Work From Home)

Job description
Job Title: UK & AUS Retention Specialist – Day Shift (Work From Home)
Company: BrightChamps
Job Type: Full-Time, Remote (Work From Home)
Salary: ₹35,000 – ₹45,000 per month
Experience Required: Minimum 3 Years in UK Collections, UK Sales, and UK Retention
Shift Timing: 11:00 AM – 8:00 PM IST (Monday to Saturday)

Job Overview:

BrightChamps is looking for experienced and driven Retention Specialists to join our UK & AUS Retention Process team. This is a full-time, work-from-home opportunity for candidates with at least 3 years of proven experience in UK Collections, UK Sales, and UK Retention. If you have strong customer service skills, excel at objection handling, and thrive in a target-driven role — we want to hear from you!

Key Responsibilities:
• Connect with existing UK & AUS customers to understand concerns and retain their business.
• Handle cancellation requests and resolve customer objections with effective communication.
• Achieve monthly retention, sales, and recovery targets.
• Maintain accurate customer records and call details.
• Work closely with team leads and internal teams to ensure seamless resolution of customer issues.
• Provide exceptional service while upholding company policies and standards.

Requirements:
• Minimum 3 years of experience in UK Retention, UK Collections, and UK Sales (mandatory).
• Excellent English communication and persuasion skills.
• Strong negotiation, problem-solving, and objection-handling abilities.
• Comfortable working independently from home with minimal supervision.
• Must have a reliable internet connection, a working laptop/desktop, and a quiet workspace.
• Ability to work day shift hours: 11:00 AM – 8:00 PM IST.
• Previous experience in EdTech or international BPO is a plus.

What We Offer:
• Attractive salary package: ₹35,000 – ₹45,000 per month
• Performance-based incentives and bonuses
• Flexible work-from-home environment
• Opportunity to work with a fast-growing EdTech company
• Supportive team culture and growth opportunities

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹42,000.00 per month

Benefits:
• Provident Fund

Schedule:
• Day shift

Supplemental Pay:
• Performance bonus

Experience:
• Sales: 3 years (Preferred)

Work Location: Remote