Umbrella Micro Enterprises Remote Senior Customer Support Jaipur

About Us:Umbrella powers thousands of marketing agencies worldwide, offering comprehensive marketing services and solutions tailored for small businesses. We provide training, marketing tools, and all the resources needed to help agencies thrive and grow.
Position Overview:We are seeking an exceptional Remote Senior Customer Support Representative to join our top-rated team. The ideal candidate will excel in providing advanced product, technical, and marketing support to our members.
Key Responsibilities:Deliver comprehensive information about our various solutions and their applications.Manage call escalations and client concerns with professionalism and efficiency.Maintain an outstanding level of customer service while managing a significant volume of inquiries and emails daily.Utilize and optimize ticketing software, such as ZohoDesk, Zendesk, or HubSpot, to manage and resolve customer issues efficiently.Provide expert assistance to members with complex operational issues related to sales conducted through our platform.Handle and resolve high-level billing inquiries.
Qualifications:Background in digital marketing , including SEO, PPC, Facebook advertising, or website building.Minimum of 3+ years of experience in SaaS-related customer support, with a proven track record of excellence.Exceptional written and verbal communication skills.Proven ability to manage time effectively and handle multiple high-priority tasks simultaneously.Demonstrated experience in proactively identifying and resolving customer concerns, utilizing problem-solving skills and critical thinking to ensure client satisfaction.Demonstrated proactivity, with a strong ability to independently explore and implement solutions.Quick and adaptive learner, capable of mastering new skills by shadowing and self-directed learning.
Why Join Us?Be part of a supportive and dynamic team of industry leaders.Significant opportunities for growth and professional development.Fully Remote position.Work in an environment that values your contributions and fosters a positive work culture.