Unit Head | WBO RL

Account Opening Form/Customer Instructions processing To ensure proper inwarding, counting, acknowledgement of Account Opening Forms received from Retail branches.
• Marking receipt in Form Tracking System.
• To ensure that the Know Your Customer and Anti Money Laundering guidelines are meticulously followed.
• Track of hold cases.
• Funds checking and scanning of documents is done as per the defined time lines.
• Generating, affixing Bar code stickers post account opening.
• Timely Dispatch of forms to respective Regional Document Verification Unit/Central Processing Unit.
• Entering the details of AOF and Updation of Operating instruction in KYC utility.
• To ensure that the Account Opening Forms on hold are cleared within TAT as well as ensure that there are no pending items in any systems.
• Processing of reject cases in respective system Quality Check to be done for eligible cases Nil Financial Exposure to the Bank due to lapses, errors, miss-out.
• Ensure to meet stipulated TAT.
• End to end monitoring of Salary Processing Checking and monitoring of various MIS Ensure generation of all the relevant reports for all the functions Maintain relevant register and documents Business Support Arrange training to branches to reduce their FTNR, for faster customer service.
• Have frequent meetings with the Retail Branch Banking team and identify the requirement.
• Constantly improve in terms of TATs, Provide solutions for better and improved delivery to the clients.
• Objective is to ensure smooth and error free delivery as per commitments.
• Implementation of Process as defined by BCU from time to time Ensure unit adheres to process changes without delay.
• Timely action and follow up on adherence is must.
• To ensure this a complete understanding of the changes from the technical & process perspective to achieve mandate of satisfaction of stakeholders.
• Contributing ideas and suggest process simplifications/improvements.
• Training Identify training needs for the team members and appropriate training is administered on continuous basis.
• Ensure training at regular intervals to staff at various levels.
• Human Resources Management.
• Manage day to day manpower planning, assess the requirements vis a vis business goals and volumes.
• Ensure back ups for each critical area, improved productivity, capacity planning, trained staff to enable smooth and error free delivery in each area.
• System Security To ensure there is no sharing of system passwords in the section.
• To ensure that the process for password handover/takeover is followed.
• To ensure timely servicing of all equipment and testing of backup systems Voucher Management To manage all vouchers and records as per laid down guidelines.
• Archive, print and file approval mails for Referrals.
• To ensure that rubber stamps are affixed as prescribed.
• Timely processing of all records in the RMS/Archival system as per laid down guidelines.
• To liaise with Record management Agency for storage/retrieval of records.
• Other relational responsibilities Ensure timely handover of system Coordination with external agencies, vendors, system support team Management of staff leaves, absenteeism, replacements, exigencies Participate in various Corporate Social Responsibility activities of the bank.

Skills
• Banking Product & Process Knowledge
• NRI Product and Regulatory Knowledge
• Planning and Organizing Skills
• Communication
• Basic Knowledge of Computer System
• Experience in Banking Operations