Unit Head | WBO RL

Account Opening Form/Customer Instructions processing To ensure proper inwarding, counting, acknowledgement of Account Opening Forms received from Retail branches.
Marking receipt in Form Tracking System.
To ensure that the Know Your Customer and Anti Money Laundering guidelines are meticulously followed.
Track of hold cases.
Funds checking and scanning of documents is done as per the defined time lines.
Generating, affixing Bar code stickers post account opening.
Timely Dispatch of forms to respective Regional Document Verification Unit/Central Processing Unit.
Entering the details of AOF and Updation of Operating instruction in KYC utility.
To ensure that the Account Opening Forms on hold are cleared within TAT as well as ensure that there are no pending items in any systems.
Processing of reject cases in respective system Quality Check to be done for eligible cases Nil Financial Exposure to the Bank due to lapses, errors, miss-out.
Ensure to meet stipulated TAT.
End to end monitoring of Salary Processing Checking and monitoring of various MIS Ensure generation of all the relevant reports for all the functions Maintain relevant register and documents Business Support Arrange training to branches to reduce their FTNR, for faster customer service.
Have frequent meetings with the Retail Branch Banking team and identify the requirement.
Constantly improve in terms of TATs, Provide solutions for better and improved delivery to the clients.
Objective is to ensure smooth and error free delivery as per commitments.