Urgent Opening for Team Leader| Customer service |BPO|
- Category: Domestic BPO Jobs
- Location: Mirabhayandar,Maharashtra, Mira-Bhayandar, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 16K to 31K
- Published on: 2025/09/21
• Managing the team, performance management, training and coaching, handling all the admin task, managing the staffing, client management and daily reporting, real time monitoring of queues
• Responsible for all activities related to the projects handled, allocate resources set processes, optimizing resources with respect to cost utilization.
• Plan, implement monitor deliverables for the teams reporting to him
• Coordinate with other departments for smooth implementation of work
• Responsible for maximizing revenue minimizing cost.
• Coordination with the Clients, Experience in Client Management and Interaction will be preferred.
• Responsible for Daily Operational Reports.
• Responsible for morale motivation of the staff.
• Responsible to train create growth opportunities for Subordinates.
• Managing Employee Relations, conducting Skip Level meetings and improving employee connect
• Must have experience in selling insurance products
• Ability to liaise with relevant support departments stakeholders
• Ability to create an environment of trust and fairness, and drive organizational culture and values
Other Skills
• Minimum 2 years of experience in BPO for inbound process
• Candidates from Insurance background will be preferred.
• Empathy, Assertiveness and leadership are key skills for this role
• Good MS office skills
Interested candidates can share their resume on minakshi.shettigar@epicentertechnologies.com
Current CTC
Expected CTC:
Notice Period
Location:
This job is provided by Shine.com
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