(Urgent) Quality Auditor (BPO)
- Category: Domestic BPO Jobs
- Location: Ahmedabad, Gujarat
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 22K to 31K
- Published on: 2025/09/16
Job Title: Quality Auditor (BPO)
Salary: Up to 35K
Experience: Minimum 2 Years
Location: Shela, Ahmedabad.
The Quality Auditor (QA) is responsible for assessing the quality of performance of our
Customer Service Associates across various tele-calling campaigns. The QA will monitor
inbound and outbound calls to ensure accuracy in alignment with the process and
products. The QA will also be responsible for evaluating employee performance and
ensuring adherence to company policies and procedures.
Key Responsibilities:
• Participate in the design of call monitoring formats and quality standards.
• Monitor live calls to identify customer needs and expectations.
• Provide actionable feedback to employees to improve call quality as needed.
• Coordinate and facilitate call calibration sessions for call center staff.
• Provide feedback to call center team leaders and supervisors.
• Prepare and analyze internal and external quality reports for management review on a
daily, weekly, and monthly basis.
• Work with underperforming employees to enhance their communication skills and
call handling abilities.
• Shortlist employees for weekly and monthly recognition as top performers.
• Perform other duties as assigned.
Additional Responsibilities:
• Conduct audits for all tele-calling campaigns within the company.
• Ensure quality standards are maintained across various campaigns.
Related jobs
-
Flipkart BPO Call Center Jobs Delhi|Ahmedabad|Ahmedabad
Required Domestic,Inbound,Non voice,Basics of computer,Good communication,Typing speed-below 30 word / minute BPO Company Job Eligibility 1)-Qualification – Minimum 10th Pass 2)-Age – 17 To 28 year 3)-Experience – 0 To 1 year 4)-Working Language – Hi...
-
Customer Service Non|Voice Web Chat Process For Ecommerce BPO And KPO Ahmedabad
What you’ll do We are having an opening in MNC Customer Service Non-Voice Process For E-commerce Timing night rotational shift 5 Days working process Fresher can apply
-
Hiring Sr| Representative for International BPO|
Confidential 20 vacancies in idea bpo kpo salary 43000 Confidential • Ahmedabad, Gujarat • via CallCenterJob.co.in 3 days ago Full–time No Degree Mentioned Apply on CallCenterJob.co.in Job description 20 vacancies in idea bpo kpo salary 43000 every m...