Urgent Search: Call Centre Manager Collection

beBee Careers


Outbound Call Center Associate
beBee Careers • Navi Mumbai, Maharashtra • via BeBee
14 hours ago
Full–time
No Degree Mentioned
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Job description
About the Position:

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service by responding to customer inquiries via phone. This is an excellent opportunity to develop your communication skills and contribute to the growth and success of our company.

Responsibilities:
• Respond to customer inquiries via phone and address their concerns and resolve issues promptly
• Document transactions by completing forms and record logs accurately
• Collaborate with colleagues to achieve sales targets and exceed customer expectations
• Maintain up-to-date knowledge of our products and services to provide informed advice to customers

Requirements:
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving skills and attention to detail
• High school diploma or equivalent required; relevant experience preferred

What We Offer:
• Competitive salary and benefits package
• Ongoing training and development opportunities
• Opportunities for career advancement within the company
• A dynamic and supportive work environment
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Protium


▷ Urgent Search: Call Centre Manager Collection
Protium • Mumbai, Maharashtra • via Jobs Trabajo.org
21 hours ago
Full–time
No Degree Mentioned
Apply on Jobs Trabajo.org
Job description
Job Summary:

We are seeking a highly skilled Call Centre Manager with extensive experience in collections and dialer management. The ideal candidate will be responsible for overseeing outbound tele-collection operations, optimizing dialer strategies, managing a high-performing team, and ensuring efficient collection processes.

Key Responsibilities:

- Lead and manage the outbound collections call center team to achieve performance targets.
- Develop and execute dialer strategies to maximize productivity and enhance collection efficiency.
- Allocate campaigns and resources based on analytical insights and collection trends.
- Monitor and improve agent performance, ensuring adherence to collection scripts, compliance policies, and regulatory guidelines.
- Track and analyze collection metrics to identify areas for improvement and implement corrective actions.
- Collaborate with stakeholders to optimize the collections process and improve recovery rates.
- Maintain MIS reports using Excel, Word, and PowerPoint to track performance and present data-driven insights.
- Ensure effective team training, motivation, and retention to drive a high-performance culture.

Key Requirements:

1. Minimum 6 years of experience in collections with a strong understanding of outbound tele-collection processes.
2. Proven expertise in dialer management and campaign optimization.
3. Strong team management skills with the ability to lead, coach, and motivate agents.
4. Excellent analytical skills to plan and implement effective strategies.
5. Proficiency in MS Excel, Word, and PowerPoint for reporting and analysis.
6. Strong written and verbal communication skills.
7. Ability to work in a fast-paced environment with a problem-solving mindset.

If you are a results-driven professional with a passion for collections and team leadership, we invite you to apply and be a part of our growing team.

Interested candidates pls share your Cv to ipsita.ghosh@protium.co.in.