Value Stream Mapping Manager

Job Description

In the Nokia Digital Office User Experience unit, the Value Stream Mapping Manager focuses on improving the effectiveness and efficiency of the User Experience organization and processes, in order to improve user satisfaction, optimize costs and increase speed of any delivery to the Nokia business organizations. The role will then expand to the full Digital Office scope. Technical skills are expected in the IT area.

How You Will Contribute And What You Will Learn
• Align processes with strategic goals and support strategic decision making
• Identify value and waste in the User Experience organization unit (to be expanded to the full Digital Office organization in a second step)
• Improve process efficiency, enhancing user satisfaction
• Enable data-driven improvements
• Reduce costs, facilitate continuous improvement
• Enhance collaboration and communication across multiple units within unit and other support functions within Nokia
• Standardize best practices
• Active collaboration with IT Digital Office teams, ensuring process adherence and collaboration to process and operational or tactical Governance.

Key Skills And Experience

You have
• Bachelor’s degree in engineering/IT or equivalent with 10 years of experience, including 5+ years in Telecom/IT with leadership roles.
• Expertise in processes, methodologies, tools, and process creation to enable and simplify operations.
• Strong practical and analytical problem-solving skills with strategic thinking in culture, business processes, and technology.
• Ability to work in multidisciplinary and multicultural environments at all levels, steer and coordinate people, and collaborate with cross-functional stakeholders.
• Excellent presentation, structured approach, communication, and interpersonal skills, both remote and in-person. Experience in leading virtual teams is a plus.
• Proficiency in IT infrastructure (End User Services, Networking, Enterprise Computing, Applications, Data Management), cost management, risk management, quality management, knowledge management, and analytics.

It would be nice if you also had
• Proficiency in the use of Microsoft office tools
• ITIL V4 expert certification
• Six Sigma

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, ****** orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

Strategy and Technology lays the path for Nokia’s future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company’s strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia.